Unit Clerk (Crisis Stabilization)

Highland Rivers Behavioral Health; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance through SHBP

Flexible Benefits

Employer retirement match

Paid time off – 4 weeks

10 paid holidays

1 personal day

Public Service Loan Forgiveness

NHSC loan forgiveness

Clinical supervision for licensure

Job summary

Highland Rivers Behavioral Health is seeking an administrative assistant to support crisis services and unit operations. You will handle intake forms, enter patient data into Carelogic, and manage admissions and discharges under supervision.

This role supports daily facility operations, generates unit reports, and assists with licensing/compliance tasks. The position offers on-site work in Georgia, with opportunities to contribute to a multidisciplinary team.

Qualifications

• Performs intake forms and enters demographic/payer information into Carelogic.
• Opens/closes crisis individuals in Carelogic during admissions/discharges.
• Produces and reviews reports in the EHR and coordinates with UM/Case Managers to resolve errors.

Responsibilities

• Complete ERF documentation for admissions.
• Maintain daily census logs (CSC, T-Bed, CSU) and share with stakeholders.
• Process supply orders, PO's, EHR helpdesk and facilities tickets.
• Create unit reports and track data as required by Crisis departments.
• Keep master copies of all forms and ensure accessibility for staff.
• Support agency compliance with licensing/accreditation standards.
• Answer phones per protocol and assist in admin tasks.

Skills

Intake processing

EHR systems

Data entry

Customer service

Documentation

Education

High school diploma

Tools

Carelogic EHR

Microsoft Office

Job description

There is a place for you at Highland Rivers Behavioral Health! Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities. Are you ready to make a Difference? Job Summary: This position is responsible for assisting with the clerical and unit duties including providing feedback on daily registration processes, admissions, discharges and staffing issues. Provide assistance to staff as necessary to ensure that daily facility operations are functioning smoothly.

Job Duties and Responsibilities

• Completes intake forms and enters demographic and payer information for all crisis individuals into Carelogic, obtaining new MHID#'s as applicable, and according to P&P.
• Opens and closes crisis individuals in Carelogic as individuals are admitted and discharged.
• Runs reports in the EHR such as Failed Activities/Connects/billing errors reports no less than three times weekly. Works closely with Highland Rivers UM department and Crisis Case Managers to resolve errors found.
• Scans Medical records into EHR and sends medical records requests according to P&P.
• Completes Supply orders, Purchase Orders, EHR Helpdesk tickets and Facilities tickets as needed.
• Complete ERF documentation for all appropriate admissions.
• Review/maintain daily census logs to ensure accuracy and completion (CSC, T-Bed, CSU) and emails to involved parties the daily census for the unit as backup.
• Create reports and track data as needed and or required for the Crisis departments.
• Keep updated master copies of ALL forms, making them available to all staff as needed.
• Assist in assuring Agency compliance with all related licensing and accreditation requirements.
• Answer phones professionally using established protocols.
• Assists administration with letters, memo's, emails, and Attends staff meetings as scheduled.
• Other duties as assigned.

Benefits

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness
• NHSC loan forgiveness in qualifying counties.
• Clinical supervision for candidates on a licensure track.