UNIT CLERK

NYC Department of Social Services; New York (NY); On-site; USD 50,000; Full time

Job summary

The NYC Department of Social Services is seeking a dedicated Unit Clerk to manage administrative tasks within the HIV/AIDS Services Administration. The role requires excellent clerical and communication skills, with responsibilities including visitor management, data entry, and handling correspondence. Candidates must have a high school diploma and relevant experience.

Qualifications

• Minimum one year of satisfactory clerical experience.
• Ability to type a minimum of 100 keystrokes (20 words) per minute.

Responsibilities

• Screen visitors and direct them to appropriate agency staff.
• Maintain records by entering and transferring data.
• Provide telephone coverage and manage incoming calls.
• Prepare correspondence according to specific formats.

Skills

Keyboard familiarity

Education

Four-year high school diploma or equivalent

Job description

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IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The HIV/AIDS Services Administration (HASA) is the most comprehensive program of its kind in the country, helping New Yorkers living with HIV or AIDS live healthier and more independent lives. We assist with an individualized service plan that targets the support and necessary benefits that are specific to a client’s medical situation that will enhance his or her well-being.

HASA provides intensive case management, rental assistance, emergency and non-emergency housing, and assistance with applying for public benefits and services including Medicaid, food stamps and cash assistance. HASA also provides vocational services that prepare clients for work. With counselors to help identify barriers to employment, clients can select vocational goals and receive support. Other HASA’s services include: home care and homemaking services, mental health and substance abuse screening and treatment referrals, transportation assistance, referrals to community-based organizations, and SSI or SSD application and appeal.

The HIV/AIDS Services Administration (HASA) Amsterdam Center is recruiting for two (2) Clerical Associates III to function as Unit Clerks, who will:

• Receive, screen, and direct visitors to agency offices, by welcoming, questioning, and announcing visitors; provide visitors with information and referring them to appropriate agency staff through an electronic Queuing and Routing system.
• Maintain systems of records, by entering, retrieving and transferring data into the Welfare Management and Paperless Office Systems, to ensure usability and timeliness of complete and accurate records. Type and log Emergency Cash Assistance E-checks.
• Provide telephone coverage, by taking messages, transferring calls and maintaining a log of incoming calls and providing information, when necessary to facilitate communication between staff and applicants/consumers.
• Prepare correspondence following specific format, asking for clarification where needed, in order to produce complete and accurate correspondence.
• Manage the efficient receipt, screening, sorting and logging of incoming mail, by forwarding the mailings to the Unit Supervisor and caseworkers appropriately, usually initiating preparation for further processing of cases, by the unit.
• Contact Caseworkers and/or the Unit Supervisors to obtain missing information, or to confirm illegible information, on authorization forms, to ensure accuracy and check records to ensure conformity with established Unit’s policies and procedures.
• Maintain a log of the Unit’s inventory of office supplies to ensure their timely requisition.
  
  

Work Location:

400 8th Ave, New York, NY 10001

Hours/Schedule:

Monday-Friday, 9:00 a.m. to 5:00 p.m.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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