Unit Clerk

Complete Care - Wisconsin; Madison (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

DailyPay

Competitive pay

Career growth

Job summary

Complete Care at Maple Grove in Madison, WI is seeking a high-energy Unit Clerk for a full-time first shift. You will welcome residents, handle admissions paperwork, coordinate communication, and support clinical teams to ensure smooth daily operations.

The ideal candidate has an active CNA license, strong customer-service skills, and solid computer/data-entry abilities. Join a compassionate team focused on quality care and professional growth.

Qualifications

• High school diploma or equivalent required.
• Active CNA license required.
• Basic computer skills for data entry and communications.

Responsibilities

• Greet residents and assist with admission paperwork and orientation.
• Coordinate communication among residents, families, and clinical teams.
• Manage calls, emails, and in-person inquiries to support daily operations.
• Assist with onboarding and advocacy for new admissions to ensure smooth transitions.
• Maintain confidentiality and professional conduct with visitors and agencies.

Skills

Customer service

Communication

Organization

Education

High school diploma or equivalent

Active CNA license

Tools

Data entry

Basic computer skills

Job description

Unit Clerk / Unit Secretary – Full-Time (First Shift)

Location: Madison, WI

Job Type: Full-Time | First Shift

Pay & Benefits: DailyPay (Work Today, Get Paid Today!), Competitive Pay, Career Advancement Opportunities

About Us

Complete Care at Maple Grove is a trusted pillar in the Madison community. We approach every day with one simple goal: to improve the lives we touch through high-quality healthcare and extraordinary compassion. Join a team where employees truly feel like family and your personal growth is our priority!

Why Join Complete Care?

• Work Today, Get Paid Today: Access your earned pay on your own schedule with our voluntary early wage benefit.
• Supportive Family Atmosphere: Work alongside a dedicated, compassionate team that values collaboration.
• Career Growth: We invest in your personal and professional development with opportunities to advance.

Role Overview

We are seeking a high-energy, organized, and compassionate Unit Clerk to serve as the administrative heartbeat of our unit. In this full-time first-shift role, you will welcome new residents, coordinate communication, and support clinical teams to ensure top-quality care and smooth daily operations.

Key Responsibilities

• Resident Onboarding: Greet new residents, assist with admission paperwork, and help families acclimate to the facility.
• Resident Advocacy: Conduct follow-ups with new admissions to ensure a seamless, positive transition.
• Communication Hub: Manage incoming calls, electronic communications, and in-person inquiries from families, staff, and external healthcare partners.
• Unit Support: Collaborate with nursing and administrative staff to address resident needs promptly.
• Professional Standards: Maintain strict confidentiality, exercise sound independent judgment, and interact professionally with visitors and state agencies.

Qualifications

• Education: High school diploma or equivalent.
• Certification: Active Certified Nursing Assistant (CNA) license required.
• Technical Skills: Basic computer proficiency for data entry and communication systems.
• Interpersonal Skills: Excellent written and verbal communication with a strong customer-service mindset.
• Organization: Exceptional organizational skills with the ability to prioritize tasks independently in a high-volume setting.
• Flexibility: Ability to maintain a flexible weekday schedule based on facility needs.

Equal Opportunity Employer

Complete Care at Maple Grove provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.