Unit Clerical Assistant - Acute Care (PT, Days)

Texas Children's; Houston (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

Texas Children's is seeking a part-time receptionist to perform clerical duties and deliver exceptional customer service to patients, families, visitors, and health care team members. The role involves maintaining a welcoming and organized environment while supporting efficient unit operations across assigned units.

The position requires availability for a variety of 8-hour shifts, including 7:00 AM-3:00 PM and 3:00 PM-11:00 PM, with weekend and holiday availability expected.

Qualifications

• Experience in receptionist or front-desk roles.
• Ability to greet and assist patients, families, and staff.
• Proficient in basic clerical tasks and phone handling.

Responsibilities

• Serve as receptionist for patients, families, visitors, and health care team members, providing information and delivering messages accurately
• Answers patient calls promptly and notifies the appropriate clinician of patient needs
• Greet visitors courteously, provide visitor identification, and support compliance with visitation guidelines
• Maintain visitor, waiting, and rest areas and report concerns to the appropriate supervisor or security personnel
• Assist families and visitors with information about available services and local resources, as appropriate
• Maintain unit supplies, equipment, forms, records, and downtime orders in an organized manner
• Generate unit-based reports and coordinate unit and departmental meetings

Skills

Reception duties

Customer service

Communication

Clerical tasks

Job description

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. You'll perform receptionist and clerical responsibilities for an assigned unit while delivering exceptional customer service to patients, families, visitors, and health care team members. You'll help maintain a welcoming, organized, and secure environment while supporting efficient unit operations.

The part-time schedule consists of a variety of 8-hour shifts, including 7:00 AM-3:00 PM and 3:00 PM-11:00 PM. Weekend and holiday availability is required.

• Serves as a receptionist for patients, families, visitors, and health care team members, providing information and delivering messages accurately
• Answers patient calls promptly and notifies the appropriate clinician of patient needs
• Greets visitors courteously, provides visitor identification, and supports compliance with visitation guidelines
• Maintains visitor, waiting, and rest areas and reports concerns to the appropriate supervisor or security personnel
• Assists families and visitors with information about available services and local resources, as appropriate
• Maintains unit supplies, equipment, forms, records, and downtime orders in an organized manner
• Generates unit-based reports and coordinates unit and departmental meetings