Unit Assistant Float Staffing

SmartRecruiters, Inc.; Warren (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health seeks an administrative clerk to support an assigned clinical area. Responsibilities include greeting patients, scheduling, and handling inquiries; performing clerical tasks; and assisting clinical staff with daily operations.

The role emphasizes clear communication with patients, families, and care teams, plus basic tech support and safety checks to maintain smooth patient flow.

Qualifications

• High School diploma or GED required or 1 year of related experience.
• BLS certification preferred.
• Medical terminology and strong computer skills preferred.
• Hospital experience as a unit clerk preferred.

Responsibilities

• Greets patients, visitors, and new admissions; schedules appointments and answers inquiries.
• Performs general clerical duties including filing, email, mail distribution; creates reports.
• Communicates with patients, families, physicians and healthcare team members about patient care.
• Performs unit safety checks and assists with patient needs and escalates as needed.
• May assist with meals, trays, activities, and transporting patients/residents.
• May stock supplies and keep units and patient rooms clean and orderly.
• May maintain staff schedules and timekeeping as assigned.

Skills

Administrative skills

Communication

Computer skills

Customer service

Education

High School diploma or GED

BLS certification

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

This position is not eligible for benefits

GENERAL SUMMARY

Performs administrative and clerical duties in support of an assigned clinical area.

Responsibilities:

• Greets patients, visitors, and new admissions. Answers general inquiries and schedules patients for appointments. Answers, screens, and routes telephone calls.
• Performs general clerical duties including filing, email correspondence, and mail distribution. Creates various reports and documents as assigned. Helps patients/residents with basic technology and social media.
• Communicates with patients, families, physicians and other healthcare team members about patient care.
• Performs unit safety checks. Assists with meeting patient needs and escalates as appropriate.
• May assist with meals, pass and collect trays, pass out activities, and transport patients/residents through facility.
• May assist with stocking supplies and keeping unit and patient rooms clean and orderly.
• May maintain staff schedules and timekeeping as assigned.

Qualifications

EDUCATION/EXPERIENCE REQUIRED

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. - Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. - Preferred use of administrative skills in a hospital setting,
• BLS through the American Heart Association preferred.
• Medical Terminology and strong computer skills preferred
• Hospital experience as a unit clerk preferred.