Unit Assistant - Float Pool

Henry-Ford-Health-2; Detroit (MI); On-site; USD 32,000 - 46,000; Part time

Job summary

Henry Ford Health is seeking a part-time Administrative Support role for the Float Pool at St. John Hospital in Detroit. The position covers 24 hours per week with an 8:00 AM–3:30 PM day shift; weekends and holidays rotated.

You will greet patients, handle inquiries, scheduling, and clerical tasks, while supporting patient care teams. Responsibilities include document creation, basic tech assistance, and coordinating with physicians and staff.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• Preferred use of administrative skills in a hospital setting.

Responsibilities

• Greets patients, visitors, and new admissions; answers inquiries and schedules appointments.
• Answers, screens, and routes telephone calls; performs general clerical duties.
• Creates various reports and documents as assigned.
• Assists patients/residents with basic technology and social media.
• Coordinates communication among patients, families, physicians and healthcare team members.
• Performs unit safety checks and supports patient needs.
• May assist with meals, tray distribution, activities, and transport; keeps areas clean and orderly.

Education

High School diploma equivalency or equivalent

1 year of applicable cumulative job specific experience

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Location: St. John Hospital

Department:Float Pool

Schedule:24hrs/week; 8hr Day Shift, 7:00am-3:30pm; weekends on rotation; holidays on rotation

Responsibilities:

• Greets patients, visitors, and new admissions. Answers general inquiries and schedules patients for appointments. Answers, screens, and routes telephone calls.


• Performs general clerical duties including filing, email correspondence, and mail distribution. Creates various reports and documents as assigned.


• Helps patients/residents with basic technology and social media.


• Communicates with patients, families, physicians and other healthcare team members about patient care.


• Performs unit safety checks. Assists with meeting patient needs and escalates as appropriate.


• May assist with meals, pass and collect trays, pass out activities, and transport patients/residents through facility.


• May assist with stocking supplies and keeping unit and patient rooms clean and orderly.


• May maintain staff schedules and timekeeping as assigned.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. -


• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. -


• Preferred use of administrative skills in a hospital setting,