Unit Admissions & Patient Experience Coordinator

Ochsner LSU Health; Shreveport (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner LSU Health is seeking a hospital administrative assistant to support admit, discharge, and transfer processes on the unit. The role handles reservations, phones, and patient-family-staff requests with timely follow-up.

The position requires a high school diploma, no prior experience, and a BLS certification within 90 days of hire. Proficiency with Windows apps and EPIC is expected, along with strong communication and organizational skills.

Qualifications

• High School diploma or equivalent required.
• BLS certification required within 90 days of hire at Community Hospitals.

Responsibilities

• Provide clerical support for the department.
• Respond to requests from patients, family, and staff and refer to appropriate personnel as needed.
• Serve as Patient Experience Ambassador for the unit.
• Assess EPIC chart reports to ensure proper unit charges.
• Adapt communication to various patient populations and maintain patient privacy.

Skills

Data entry

Verbal communication

Written communication

Windows apps

Medical terminology

Independent work

Time management

Interpersonal skills

Education

High School diploma or equivalent

BLS certification

Tools

EPIC

Job description

Ochsner LSU Health is seeking a hospital administrative assistant to support admit, discharge, and transfer processes on the unit. The role handles reservations, phones, and patient-family-staff requests with timely follow-up.

The position requires a high school diploma, no prior experience, and a BLS certification within 90 days of hire. Proficiency with Windows apps and EPIC is expected, along with strong communication and organizational skills.