Surgical Stepdown Unit Secretary – Elevate Patient Care

Ochsner Health; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in New Orleans is seeking a detail‑oriented patient access specialist to support admit, discharge and transfer functions on a busy unit. You will handle reservations, answer phones, and respond to patient, family, and staff requests with courtesy and efficiency.

The role requires a high school diploma, BLS certification within 90 days, sharp data entry skills, and comfort using EPIC and Windows applications.

Qualifications

• High School diploma or equivalent required.
• Certification in Basic Life Support (BLS) within 90 days of hire at Ochsner Health.
• Healthcare work experience preferred.
• Proficient in data entry and medical terminology.

Responsibilities

• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts communication style to the patient population while maintaining privacy and respect.
• Other related duties as required.

Skills

Data entry

Verbal and written communication

Windows applications

Interpersonal skills

Medical terminology

Self-directed

Time management

Education

High School diploma or equivalent

Tools

EPIC

Job description

Ochsner Health in New Orleans is seeking a detail‑oriented patient access specialist to support admit, discharge and transfer functions on a busy unit. You will handle reservations, answer phones, and respond to patient, family, and staff requests with courtesy and efficiency.

The role requires a high school diploma, BLS certification within 90 days, sharp data entry skills, and comfort using EPIC and Windows applications.