Patient Experience & Unit Clerk

Ochsner Health; New Orleans (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

Ochsner Health in Louisiana seeks a clerical support professional to assist admit, discharge, and transfer functions on the unit. The role includes processing reservations, managing phones, and addressing patient, family, and staff requests in a timely manner.

Required: high school diploma; BLS within 90 days; strong data entry and Windows skills; excellent communication and organizational abilities; ability to work independently in a healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Healthcare experience preferred.
• BLS certification within 90 days of hire.
• Proficient with Windows-based apps and data entry.
• Excellent verbal and written communication skills.
• Self-directed with strong organizational abilities.
• Ability to work independently in a healthcare setting.

Responsibilities

• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts behavior to the specific patient population and communication style.
• Other related duties as required.

Skills

Computer skills

Communication

Windows applications

Interpersonal skills

Medical terminology

Self-motivation

Time management

Education

High School diploma or equivalent

Tools

EPIC

Job description

Ochsner Health in Louisiana seeks a clerical support professional to assist admit, discharge, and transfer functions on the unit. The role includes processing reservations, managing phones, and addressing patient, family, and staff requests in a timely manner.

Required: high school diploma; BLS within 90 days; strong data entry and Windows skills; excellent communication and organizational abilities; ability to work independently in a healthcare setting.