Unified Communications & Voice Engineer (Tier 2) - Hybrid

ASSYST, Inc.

Arlington (VA)

Hybride

USD 110 000 - 140 000

Plein temps

Il y a 2 jours

Soyez parmi les premiers à postuler

Obtenez une réponse de cet employeur

Votre CV et votre lettre de motivation, adaptés exactement à ce que l’employeur recherche.

Passez les filtres ATS

Résumé du poste

ASSYST, Inc. in Arlington, VA is seeking a Unified Communications & Voice Services Engineer (Tier 2) to provide operational support and escalate complex issues across enterprise voice platforms including Microsoft Teams Phone, Cisco Call Manager, and Five9 CCaaS.

You will collaborate with network, security, and help desk teams to resolve service and infrastructure issues in a hybrid work environment. The role requires hands-on troubleshooting, strong communication, and the ability to manage

Qualifications

Minimum 7 years of telecommunications and networking experience.
Hands-on experience with Microsoft Teams Phone and Cisco Call Manager.
Experience with Five9 or a similar CCaaS platform.
Strong knowledge of PSTN, analog gateways, VoIP, UCaaS, SIP, QoS, and cloud-based voice services.
Strong troubleshooting, escalation management, coordination, and communication skills.

Responsabilités

Provide day-to-day operational and Tier 2 technical support for voice systems and integrations.
Troubleshoot issues, manage escalations, and coordinate with managed service providers.
Collaborate with network, security, cabling, endpoint, and help desk teams to resolve service and infrastructure issues.
Generate operational reports and analytics.
Evaluate new products, lead small projects and upgrades, and support larger implementations.
Develop operational documentation and conduct end-user training.