Unified Communications Team Lead

TekSynap; Arlington (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Unified Communications Team Lead to manage a dynamic team supporting critical communication services. This role involves overseeing telephony, video conferencing, and collaboration efforts while ensuring compliance with operational requirements. The ideal candidate will have extensive experience in Unified Communications, strong leadership skills, and a commitment to delivering excellent service. Join a fast-growing company that values innovative technology solutions and offers a comprehensive benefits package. If you are passionate about technology and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Health insurance

Dental insurance

Vision insurance

401K

Life insurance

Short-term disability

Long-term disability

Vacation time

Holidays

Qualifications

• 10+ years of relevant experience in Unified Communications.
• ITIL v3 Foundation Certified with leadership experience.

Responsibilities

• Oversee team leads in Telephony, Video conferencing, and Collaboration.
• Ensure adherence to Unified Communications Services requirements.

Skills

Leadership

Excellent communication

Teamwork

Education

Bachelor's degree

Advanced degree

Tools

ServiceNow

Unified Communication Devices

Job description

Responsibilities & Qualifications

RESPONSIBILITIES

• Responsible to ensure adherence to and performance of all Cross-Functional Services requirements relevant to the Unified Communications Services and other areas; Telephony, video conferencing, and collaboration.
• Oversee team leads of each communications area; Telephony; Video conferencing; and Collaboration and their activities which include:
• Configure and maintain all software, equipment, and facilities infrastructure necessary for the normal operations of the UCMT.
• Construct the UCMT database such that all FDIC data will be logically separated to allow access only by those individuals who are providing FDIC support with respect to Unified Communications.
• Provide only FDIC Service Delivery Designees access to the UCMTs.
• Oversee preventive maintenance on devices used by FDIC in connection with its Unified Communications (“Unified Communication Devices”) based on manufacturer guidelines and specifications, to prevent, avoid, and reduce future incidents.
• Assist FDIC with the Unified Communication environment and related network design and technologies.

REQUIRED QUALIFICATIONS

• Bachelor’s degree or equivalent experience, advanced degree preferred.
• Ten plus years of relevant experience.
• ITIL v3 Foundation Certified.
• Leadership and work assignment experience.
• Excellent communication and teamwork skills.

Overview

We are seeking a Unified Communications Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. Unified Communication services include online collaboration as well as voice communication and video systems. In general, these areas can be grouped into four main services: voice telephony, video conferencing, audio conferencing, and collaboration. You will oversee a team of agents and supervisors. You will be a member of a technical team where excellent customer service and professional expertise are required.

The mission of FDIC’s Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely. In support of this mission, FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented six product suites across the ServiceNow platform. The use of cloud platforms like ServiceNow is a key component of the FDIC’s ongoing IT Modernization Program, which emphasizes accelerated cloud adoption to support mission needs. The IT Modernization Program is intended to align the FDIC’s IT program with key Federal priorities, including the Federal Cloud Smart Strategy.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays.

Visit us at www.TekSynap.com.

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Arlington, VA
• Type of environment: Varies
• Noise level: Low
• Work schedule: Day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: US Citizen

Clearance requirement: ability to receive a Public Trust clearance.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [e-mail] for assistance.