Unified Communications Engineer - Ringcentral

Lucid Support Services Ltd; United States; Remote; GBP 62,000 - 96,000; Full time

Job summary

RingCentral is seeking an experienced Unified Communications Engineer for remote, short-term engagement to deploy, configure and migrate RingCentral solutions across diverse customer environments. You’ll work with customers to implement cloud telephony platforms and facilitate migrations from legacy systems, with RingCentral experience preferred but other platforms considered.

Responsibilities include configuring call routing, porting numbers, user profiles and auto attendants, plus providing

Responsibilities

• Deploy and configure RingCentral cloud telephony solutions.
• Support customer migrations from Legacy or alternative telephony platforms.
• Configure call routing, hunt groups, auto attendants and user profiles.
• Assist with number porting and telephony cutover activities.
• Provide customer up-skill for RingCentral deployments.
• Troubleshoot and resolve technical issues during implementation and post-deployment support.
• Work directly with customers to gather requirements and provide technical guidance.
• Produce deployment documentation and handover materials.
• Support multiple concurrent customer projects.

Job description

RingCentral - Unified Communications Engineer

Duration: 2 Months Initially
Rate: £Inside IR35 Quotes
Location: Remote Working

Overview

We're looking for an experienced Unified Communications Engineer to support the deployment, configuration and migration of RingCentral solutions across a range of customer environments.

The successful candidate will have experience delivering voice and collaboration projects, working closely with customers to implement and migrate cloud telephony platforms. Whilst RingCentral experience is preferred, candidates with strong experience across platforms such as Mitel, Cisco, Gamma, 8x8 or Microsoft Teams Voice will also be considered.

Key Responsibilities

• Deploy and configure RingCentral cloud telephony solutions.
• Support customer migrations from Legacy or alternative telephony platforms.
• Configure call routing, hunt groups, auto attendants and user profiles.
• Assist with number porting and telephony cutover activities.
• Provide customer up-skill for RingCentral deployments.
• Troubleshoot and resolve technical issues during implementation and post-deployment support.
• Work directly with customers to gather requirements and provide technical guidance.
• Produce deployment documentation and handover materials.
• Support multiple concurrent customer projects.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.