Unified Communications Engineer

SAIC; Washington (District of Columbia); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a highly skilled Unified Communications Engineer to lead the design and management of advanced communication systems. The ideal candidate will leverage over 8 years of expertise to implement scalable VoIP solutions, ensuring seamless voice and video communication across the organization. This role involves collaborating with cross-functional teams, developing automation scripts, and providing technical support to enhance system efficiency. Join a dynamic team where your contributions will drive impactful communication solutions, supporting the organization's strategic goals.

Qualifications

• 8+ years of experience in Unified Communications and VoIP systems.
• Strong understanding of Cisco technologies and networking protocols.

Responsibilities

• Design and implement scalable VoIP solutions for seamless communication.
• Collaborate with teams to integrate VoIP systems with data networks.

Skills

Unified Communications

VoIP

Cisco Unified Communications

Leadership

Project Management

Education

Bachelor's degree in Computer Science

Tools

PowerShell

ServiceNow

SharePoint

Cisco Call Manager (CUCM)

Cisco Unity

Cisco Contact Center Express (UCCX)

Job description

Description

SAIC is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals.

Key Responsibilities:

· Design and implement scalable VoIP solutions, ensuring seamless voice and video communication.

· Manage and maintain Cisco Unified Communications systems (CUCM, Unity Connection, Contact Center, etc.).

· Perform troubleshooting, routine maintenance, and QoS optimization for communication systems.

· Collaborate with cross-functional teams to integrate VoIP systems with data networks.

· Develop automation scripts to enhance efficiency and reduce manual tasks.

· Conduct regular system health checks and monitor network performance.

· Maintain Unified Communication architecture diagrams and detailed system documentation.

· Provide technical support, manage special projects, and streamline processes to improve system efficiency.

Qualifications

Required Experience:

· 8 years of experience in Unified Communications, VoIP, and telecommunication systems.

· Proficiency in tools like PowerShell, ServiceNow, and SharePoint.

· Strong understanding of Cisco Unified Communication technologies including Cisco Call Manager (CUCM), Cisco Unity, Cisco Contact Center Express (UCCX), Cisco UCS, and Cisco Comstice.

· Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus.

· Understanding of networking protocols (SIP, WAN, TCP/IP, MPLS, etc.).

· Strong leadership, research, and project management skills with a proven ability to deliver complex solutions.

Education:

· Bachelor's degree in computer science, Information Technology, or a related field. Equivalent experience may be considered.

Certifications (Preferred):

· Cisco Certifications (CCNA, CCNP, CUCM, etc.) and CompTIA Security+ certification

· Any relevant Unified Communications certifications

· Microsoft Azure certifications

Additional Information:

· This position requires on-call support for telephony systems and infrastructure.

· The candidate must be able to work independently and as part of a team to meet organizational objectives.

· Requires 3 days at customer site in Washington, DC

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.