Unified Communications Engineer

CACI International; Washington (District of Columbia); On-site; USD 90,000 - 190,000; Full time

Job summary

A leading company in the Information Technology sector is seeking a Unified Communications Engineer to develop and implement cutting-edge UC solutions. This role requires expertise in Cisco Unified Communications Manager and entails responsibilities such as troubleshooting, system upgrades, and technical leadership. Emphasizing a culture of integrity and trust, the position offers opportunities for continuous growth within a collaborative and supportive team environment.

Benefits

Flexible time off

Access to learning resources

Comprehensive benefits package

Qualifications

• TS/SCI security clearance with ability to obtain CI poly.
• Expertise in Cisco Unified Communications Manager and UC operations.
• Network administration/engineering experience required.

Responsibilities

• Develop and deploy UC solutions, including VoIP and cloud communications.
• Lead technical refresh projects and collaborate with service providers.
• Troubleshoot system failures and draft Standard Operating Procedures.

Skills

Troubleshooting

Problem-Solving

Technical Leadership

Education

IAT II certification

CCNA certification

ITIL v4 Foundations

Tools

Cisco Unified Communications Manager

Job description

Unified Communications Engineer

Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US

The Opportunity:

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across multiple operational locations. Our mission is to drive technical transformation by integrating leading-edge technologies into existing services. We develop new designs, implement solutions, and ensure the smooth operation of enhanced services, focusing on modernization efforts in LANs, unified communication (UC), video telecommunication, and streaming services.

Responsibilities:

• Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms.
• Lead engineering designs and technical refresh projects impacting mission success.
• Collaborate with vendors, service providers, and IT teams for smooth UC operations.
• Work with security teams, network engineers, and support staff to improve system integration.
• Troubleshoot system failures and accessibility issues.
• Draft Standard Operating Procedures (SOPs) for UC operations.
• Maintain knowledge base articles and handle 'how to' inquiries.
• Perform system upgrades and apply patches to Cisco Unified Communications Manager (CUCM) and IOS on UC systems.
• Support UC Knowledge Management by entering solutions into the database.
• Recommend improvements for UC monitoring, management, and operations.
• Implement emerging UC technologies.
• Apply security protocols, encryption, and industry standards (NIST, DoD, STIGs).
• Work independently in remote locations as a primary engineering resource.
• Resolve escalated UC tickets and coordinate resolutions with UC Operations staff.
• Conduct root cause analysis.
• Configure, deploy, and maintain UC monitoring systems.
• Mentor junior staff and lead UC implementation efforts.
• Participate in project management for upgrades and refresh cycles.

Qualifications:

Required:

• TS/SCI security clearance with ability to obtain CI poly.
• Expertise in Cisco Unified Communications Manager and UC operations.
• Network administration/engineering experience.
• IAT II certification.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and provide technical leadership.

Desired:

• CCNA certification and ITIL v4 Foundations.

What You Can Expect:

A culture of integrity. At CACI, we value character and innovation. You’ll be part of a high-performing team dedicated to our customer’s missions and driven by a higher purpose — to ensure the safety of our nation.

An environment of trust. We appreciate the unique contributions of every employee. You’ll have flexible time off and access to learning resources to support your growth.

Continuous growth opportunities. We aim to advance our nation’s missions and your career, encouraging innovation and leadership.

Learn more about CACI here.

Pay Range:

The salary range is $90,300 - $189,600, influenced by location, experience, skills, and certifications. We offer comprehensive benefits including healthcare, wellness, financial, retirement, family support, education, and time off. Learn more here.

This position can be located in multiple locations; the range reflects the national average.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, veteran status, or other protected characteristics.