Unified Communications Engineer

SAIC; Washington (District of Columbia); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Unified Communications Engineer to enhance their advanced communication systems. This role demands over 8 years of expertise in VoIP and Unified Communications, focusing on designing and managing scalable solutions to ensure seamless voice and video communication. The ideal candidate will thrive in a collaborative environment, integrating VoIP systems with data networks and developing automation scripts to boost efficiency. If you are passionate about technology and eager to contribute to innovative communication solutions, this opportunity is perfect for you.

Qualifications

• 8+ years of experience in Unified Communications and VoIP systems.
• Proficient in Cisco Unified Communication technologies.
• Strong leadership and project management skills.

Responsibilities

• Design and implement scalable VoIP solutions for seamless communication.
• Manage Cisco Unified Communications systems and perform troubleshooting.
• Collaborate with teams to integrate VoIP systems with data networks.

Skills

Unified Communications

VoIP

Cisco Unified Communication technologies

Networking protocols (SIP, WAN, TCP/IP, MPLS)

Leadership and project management

Education

Bachelor’s degree in Computer Science

Tools

PowerShell

ServiceNow

SharePoint

Cisco Call Manager (CUCM)

Cisco Unity

Cisco Contact Center Express (UCCX)

Job description

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Minimum Clearance Required None

Job ID 2505029

Location WASHINGTON, DC, US

Date Posted 2025-04-24

Category Information Technology

Subcategory Network Engineer

Schedule Full-time

Shift Day Job

Travel No

Minimum Clearance Required None

Clearance Level Must Be Able to Obtain Public Trust

Potential for Remote Work Yes

Description

SAIC is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals.

Key Responsibilities

• Design and implement scalable VoIP solutions, ensuring seamless voice and video communication.
• Manage and maintain Cisco Unified Communications systems (CUCM, Unity Connection, Contact Center, etc.).
• Perform troubleshooting, routine maintenance, and QoS optimization for communication systems.
• Collaborate with cross-functional teams to integrate VoIP systems with data networks.
• Develop automation scripts to enhance efficiency and reduce manual tasks.
• Conduct regular system health checks and monitor network performance.
• Maintain Unified Communication architecture diagrams and detailed system documentation.
• Provide technical support, manage special projects, and streamline processes to improve system efficiency.
  
  

Qualifications

Required Experience

• 8 years of experience in Unified Communications, VoIP, and telecommunication systems.
• Proficiency in tools like PowerShell, ServiceNow, and SharePoint.
• Strong understanding of Cisco Unified Communication technologies including Cisco Call Manager (CUCM), Cisco Unity, Cisco Contact Center Express (UCCX), Cisco UCS, and Cisco Comstice.
• Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus.
• Understanding of networking protocols (SIP, WAN, TCP/IP, MPLS, etc.).
• Strong leadership, research, and project management skills with a proven ability to deliver complex solutions.
  
  

Education

• Bachelor’s degree in computer science, Information Technology, or a related field. Equivalent experience may be considered.
  
  

Certifications (Preferred)

• Cisco Certifications (CCNA, CCNP, CUCM, etc.) and CompTIA Security+ certification.
• Any relevant Unified Communications certifications.
• Microsoft Azure certifications.
  
  

Additional Information

• This position requires on-call support for telephony systems and infrastructure.
• The candidate must be able to work independently and as part of a team to meet organizational objectives.
• Requires 3 days at customer site in Washington, DC.
  
  

Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Computer Hardware Manufacturing, Defense and Space Manufacturing, and IT Services and IT Consulting

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