IT Engineer/Unified Communications Engineer

Loudoun County Government; Leesburg (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Join a dynamic team as a Unified Communications Engineer with Loudoun County Government, located just outside of Washington, D.C. This role involves leading projects and providing technical support for the County's unified communication systems, ensuring top-notch customer service and system performance. Ideal candidates will possess an associate degree in technology and have prior experience in government settings.

Qualifications

• Two years of related technical work experience preferable in government setting.
• Ability to make strategic planning decisions for unified communication systems.

Responsibilities

• Provide technical system support for unified communication systems.
• Lead the implementation of unified communication projects.
• Develop and maintain system documentation and standards.

Skills

Technical recommendations

Creative problem-solving

Customer service

Strategic planning

Familiarity with VoIP

Education

Associate degree in technology or related field

Job description

Join One of the Fastest Growing Counties in the Nation

Loudoun County, located just 35 miles west of Washington, D.C., is renowned for its exceptional quality of life, vibrant economy, and rich historical charm. With a unique blend of cultural, recreational, and educational opportunities, Loudoun offers an ideal environment to live, work, and grow.

Recognized by Forbes as one of America's Best Large Employers, Loudoun County Government is committed to creating a workplace where employees thrive. Loudoun is recognized for its outstanding commitment to fostering environments where employees can thrive based on various factors, which include atmosphere, salary, diversity, working conditions and workplace environment.

Salary is commensurate with experience.
The Department of Information Technology is currently seeking a Unified Communications Engineer in the Infrastructure Division. This position will serve as a lead engineer in support of the County unified communication systems providing the highest level of customer service.

* Provides technical system support related to planning, design, maintenance, troubleshooting, issue resolution, additions and upgrades to unified communications systems, including Microsoft Teams Calling, Genesys Contact Center, SIP, SBCs, and analog lines.
* Lead the implementation of projects related to the County Unified Communications Systems
* Manage and work with vendors
* Manage change controls for internal work as well as vendor maintenance
* Train other team members on new technologies, methods and procedures
* Respond to customer requests in the time frame and manner defined by the supervisor
* Perceive, identify, and recommend solutions to customer related issues
* Develops and maintains system documentation, procedures, and standards
* Identify and escalate situations requiring urgent attention
* Coordinate acquisition of equipment and track inventory and projects in support of unified communication systems
* Provide oversight for the installation, inspection, maintenance and repair of all County unified communication systems, accessories and other equipment
* Lead preventative maintenance activities on all associated equipment
* Supports tactical and strategic planning efforts for all customer unified communications related needs
* Provide regular reports on unified communications systems performance and maintain documentation related to voice configuration, design, repairs, requests, actions taken and root cause analysis
* Maintains system security and ensures compliance with security policies and proceduresAssociate degree with coursework in technology or related field; two years of related technical work experience preferably in a governmentsetting; or equivalent combination of education and experience.

We are seeking someone who has:

* Ability to strategically plan the engineering requirements for unified communication systems and associated equipment
* Ability to make technical recommendations associated with unified communication systems
* Ability to make creative and strategic approaches to problem solving and an ability to tackle complex issues
* Demonstrated excellent customer service skills
* Familiarity with VoIP, SIP, MS Teams Calling and Contact Center technologies

Pass fingerprinting criminal background check and DMV check.