Unified Communications Engineer

National Capitol Contracting LLC; Alexandria (VA); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Unified Communications Engineer to enhance their Teams Voice services. This remote position requires expertise in VoIP protocols and Cisco technologies, with a focus on customer-facing deployments. The role involves supporting the Tier 2 Service Team, maintaining Cisco SBCs, and mentoring junior staff. Join a collaborative environment where your contributions will directly impact enterprise-level communication solutions. If you have a passion for technology and a proven track record in voice engineering, this opportunity is perfect for you.

Qualifications

• 5+ years of experience with VoIP protocols and Cisco SBC.
• Experience with Microsoft Teams Voice administration.
• Ability to manage multiple tasks and deliverables.

Responsibilities

• Provide support for Tier 2 Service Team regarding escalations.
• Maintain and support Cisco SBCs and Teams configurations.
• Mentor and coach junior engineers.

Skills

VoIP protocols

Cisco Session Border Controller (SBC)

Microsoft Teams Voice

TCP/IP

SIP

DNS

LDAP

Excellent written and verbal communication skills

Tools

Cisco Router Voice Gateways

Unified Computing System (UCS)

Analog, Voice, and Expressway Gateways

Job description

Job Description

Job Description

Position Summary

This is a remote position requiring candidate to be located within one hour of Alexandria, VA.

National Capitol Contracting (NCC) is seeking a qualified and passionate Unified Communications Engineer/Senior Voice Engineer with experience with Microsoft Teams Voice and telephony systems in general. The qualified candidates must be able to manage themselves and lead others with a proven track record of customer-facing Teams Voice deployments, must have experience with Cisco Session Border Controller (SBC).

Key Areas of Responsibility

• Provide support for the Tier 2 Service Team regarding any escalations.
• Maintain and support the current Cisco SBC’s, Teams and Cisco configurations.
• Identify, diagnosis and resolve VoIP, and Data (Unified communications) general component issues.
• Help client’s structure, plan, estimate, deliver, Deploy and operate the Teams services, cloud connectivity, and network infrastructures supporting an enterprise architecture.
• Build technical artifacts for Engineering and operational teams.
• Provide mentoring and coach junior engineers, including providing training and support as required
• Resolve escalated network and security support issues

Minimum Requirements

• Ability to pass security suitability process for government clients and obtain and maintain a Public Trust Clearance.
• Must possess a valid driver's license and have history of safe driving.
• Minimum of (5) five years of experience with applying VoIP protocols, VoIP codec, Cisco Session Border Controller (SBC), and Unified Computing System (UCS) on an enterprise network.
• Experience with Analog, Voice, and Expressway Gateways.
• Working Knowledge of TCP/IP, SIP, QoS, DNS, and LDAP.
• Experience with Cisco Router Voice Gateways (H.323, MGPC and SIP).
• Familiarity with Microsoft Teams Voice administration.
• Excellent written and verbal communication skills.
• Able to manage multiple tasks and deliverables.

Preferred Qualifications

• CCNA Certification
• MS Teams certifications and/or hands on experience

Special Position Requirements

Schedule: Monday - Friday, 8am to 4pm EST, with some scheduled evening or weekend work as needed by client. Will require onsite work on occasions, but will be scheduled a head of time.

Physical Demands: Ability to lift up to 50 lbs.

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us. Please reference the position in your email.

NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.