Unified Communications Engineer Sr (TRAVEL REQUIRED)

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 107,000 - 145,000; Full time

Job summary

Join a forward-thinking company as a Senior Unified Communications Engineer, where you will play a vital role in transforming technology into opportunity. In this dynamic position, you will manage and optimize federal agency phone systems, ensuring seamless communication across various platforms. Your expertise in Avaya and Unified Communications will help enhance operational efficiency and support innovative solutions. With a strong focus on collaboration and professional growth, this role offers a unique chance to make a significant impact in a mission-driven environment. Embrace the opportunity to work with cutting-edge technology and contribute to a smarter, safer future.

Benefits

401K with company match

Comprehensive health and wellness packages

Paid education and certifications

Paid vacation and holidays

Flexible work weeks

Short and long-term disability benefits

Life and accident insurance

Qualifications

• 5+ years of related experience in telecommunications and unified communications.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Manage operations for federal agency phone systems and ensure optimal performance.
• Engineer and support future unified communication capabilities.

Skills

Avaya

Telecommunication Systems

Unified Communications

Cisco

Microsoft TAC

Power Bi

Managed Secure Telephony Platform (MSTP)

Education

Bachelor's Degree

Certificate of Training

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Telecommunications

Job Qualifications:

Skills:

Avaya, Telecommunication Systems, Unified Communications

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Unified Communications Engineer Sr with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Unified Communications Engineer Sr you will help ensure today is safe and tomorrow is smarter. Our work depends on you joining our team.

HOW THE SENIOR UNIFIED COMMUNICATIONS ENGINEER WILL MAKE AN IMPACT:

• Encompasses the delivery of lifecycle support services for all aspects of a federal agency phone system portfolio which includes legacy solutions as well as future capabilities. The scope includes the following primary areas:
• Manages operations from hardware/software planning through implementation
• Supports network configuration and performance management activities
• Ensure the continued operation of the EVoIP and/or Microsoft Teams telephony and network components
• Provides legacy phone support for stand-alone phone systems
• Engineer/Design/Deploy and Support Future Unified Communication (UC) capabilities and enhancements
• Managing and troubleshooting Avaya and MSTP (Managed Secure Telephony Platform) systems.
• Overseeing all engineering activities related to MSTP configuration and ensuring proper endpoint connectivity.
• Resolving technical issues within systems, troubleshooting performance problems, and ensuring operations efficiently.
• Ensures that Avaya and MSTP solutions are configured and optimized to meet business needs.
• Maintaining and supporting EVoIP (Enterprise Voice over IP) systems, ensuring they are functioning at peak performance.
• Provides essential back-end engineering support for troubleshooting MSTP and resolving T4 tickets related to telephony issues, ensuring timely and effective solutions.
• Provides business process modeling and reengineering support
• Provides secure reach-back support
• Ensures that technical strategies align with business needs

RELATED TECHNICAL SKILLS:
Avaya, Managed Secure Telephony Platform (MSTP), Cisco, Microsoft TAC, Power Bi, SAFe

WHAT YOU’LL NEED TO SUCCEED:

EDUCATION: Bachelors and minimum of 5 years’ of related experience

Substitutions Allowed: Certificate of Training-2 years of undergraduate work and 5 years of related experience; No Degree- 10 years of related experience; MA/MS- 4 years of related experience

CLEARANCE: Top Secret (TS) level with the ability to obtain access to Sensitive Compartmented Information (TS/SCI)

LOCATION: 75% TRAVEL

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $107,100 - $144,900. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

75-100%

Telecommuting Options:

Hybrid

Work Location:

Any Location / Remote

Additional Work Locations:

USA DC Washington

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans