Unified Communications Architect

22nd Century Technologies Inc.; Washington (District of Columbia); On-site; USD 100,000 - 140,000; Full time

Job summary

A fast-growing government software integrator in Washington seeks a Senior Unified Communications Architect to lead their team in optimizing a Unified Communications strategy and roadmap. Candidates must have extensive experience in business solutions, specifically in VoIP/Telephony and contact center capabilities. The role demands expertise in various communication architectures and tools, including Avaya and Microsoft 365. Join a team committed to government and civilian sectors, and be part of a dynamic environment.

Qualifications

• 9-12 years of business solutions experience, especially in VOIP/Telephony.
• 5+ years Contact Center experience with multichannel capability.
• 5+ years of experience with Avaya telephony, messaging and UC clients.

Responsibilities

• Lead a team in optimizing a Unified Communications strategy and roadmap.

Skills

Deep knowledge of Global VoIP and Contact Center platforms

CRM integration with contact center solutions

Public and private cloud communication architectures including SaaS

Telephony dial plan design and call routing/control protocols

Microsoft 365 Skype for Business Enterprise Voice experience

Avaya CM 6.3, Systems Manager, CMS, Elite Multichannel, Nice Recording

Polycom RMX and room systems

Job description

22nd Century Technologies .. We are Government Software integrators working with DoD and civilian space and are fast growing company in DoD sector with clients like US Air Force, US Navy and Army.

Find more about us at www.tscti.com.

22nd Century Technologies is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans status, sexual orientation, or any other protected factor.

Job Description

CSRA is looking for a Senior Unified Communications Architect to lead a team in optimizing a Unified Communications strategy and roadmap.

Top Skills

• Deep knowledge of Global VoIP and Contact Center platforms;
• CRM integration with contact center solutions;
• Public and private cloud communication architectures including SaaS; IP networking, LAN/WAN switching and QoS;
• Telephony dial plan design and call routing/control protocols
• Microsoft 365 Skype for Business Enterprise Voice experience; Avaya CM 6.3, Systems Manager, CMS, Elite Multichannel, Nice Recording; and Polycom RMX and room systems

Qualifications

• 9-12 + years of business solutions experience.
  Experience working with VOIP/Telephony and U infrastructure and architecture.
  
• 5+ years Contact Center experience with multichannel capability, CRM and
  reporting.
  
• 5+ years Avaya telephony, messaging and UC clients. 2+ years
  with video conferencing.