Senior Unified Communications Architect: Cloud, VoIP & CC Lead

22nd Century Technologies Inc.; Washington (District of Columbia); On-site; USD 100,000 - 140,000; Full time

Job summary

A fast-growing government software integrator in Washington seeks a Senior Unified Communications Architect to lead their team in optimizing a Unified Communications strategy and roadmap. Candidates must have extensive experience in business solutions, specifically in VoIP/Telephony and contact center capabilities. The role demands expertise in various communication architectures and tools, including Avaya and Microsoft 365. Join a team committed to government and civilian sectors, and be part of a dynamic environment.

Qualifications

• 9-12 years of business solutions experience, especially in VOIP/Telephony.
• 5+ years Contact Center experience with multichannel capability.
• 5+ years of experience with Avaya telephony, messaging and UC clients.

Responsibilities

• Lead a team in optimizing a Unified Communications strategy and roadmap.

Skills

Deep knowledge of Global VoIP and Contact Center platforms

CRM integration with contact center solutions

Public and private cloud communication architectures including SaaS

Telephony dial plan design and call routing/control protocols

Microsoft 365 Skype for Business Enterprise Voice experience

Avaya CM 6.3, Systems Manager, CMS, Elite Multichannel, Nice Recording

Polycom RMX and room systems

Job description

A fast-growing government software integrator in Washington seeks a Senior Unified Communications Architect to lead their team in optimizing a Unified Communications strategy and roadmap. Candidates must have extensive experience in business solutions, specifically in VoIP/Telephony and contact center capabilities. The role demands expertise in various communication architectures and tools, including Avaya and Microsoft 365. Join a team committed to government and civilian sectors, and be part of a dynamic environment.