Unified Communications Engineer

Jobtailor; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Job summary

Jobtailor in Washington, DC seeks a Senior Unified Communications Engineer to lead design, integration, and optimization of enterprise voice, video, and collaboration platforms including Cisco CUCM, Unity Connection, Expressway, and Microsoft Teams Voice.

The role requires an active Top Secret clearance, 10+ years of UC engineering experience, strong leadership and project-management skills, and a proven ability to mentor teams, drive strategic initiatives, and deliver secure, compliant

Qualifications

• Active Top Secret clearance with willingness to obtain TS/SCI CI Polygraph.
• 10+ years of enterprise telecommunications and Unified Communications engineering experience.
• Expert knowledge of voice, video, collaboration systems and supporting networks.
• Experience with Cisco CUCM, Unity Connection, Expressway, and Microsoft Teams Voice.

Responsibilities

• Serve as the senior technical authority for enterprise Unified Communications environments.
• Provide leadership on strategic initiatives and mission-critical assignments.
• Establish goals, roadmaps, and project plans aligned with organizational objectives.
• Design, engineer, integrate, and optimize enterprise voice, video, and collaboration platforms including Cisco CUCM, Unity Connection, Expressway, and Microsoft Teams Voice.
• Provide Tier 4 troubleshooting, root-cause analysis, and resolution for complex outages and performance issues.
• Mentor team members and collaborate across all organizational levels.

Skills

Unified Communications Engineering

Cisco CUCM

Microsoft Teams Voice

Active Top Secret Security Clearance

Project Management

Education

Bachelor’s degree in a related field

Tools

ESXi Virtualization

Cisco UCS

Active Directory

Cloud Environments

TLS

SRTP

DISA STIGs

Job description

• Serve as the senior technical authority for enterprise Unified Communications environments
• Provide leadership on strategic initiatives and mission-critical assignments
• Establish goals, roadmaps, and project plans aligned with organizational objectives
• Design, engineer, integrate, and optimize enterprise voice, video, and collaboration platforms including Cisco CUCM, Unity Connection, Expressway, and Microsoft Teams Voice
• Provide Tier 4 troubleshooting, root-cause analysis, and resolution for complex outages and performance issues
• Analyze network performance, traffic flows, interfaces, and protocols to recommend improvements and modernization efforts
• Integrate Unified Communications solutions with Active Directory, cloud services, virtualization platforms, and network infrastructure
• Implement secure communications using TLS, SRTP, certificates, and IPSEC, ensuring compliance with applicable standards such as DISA STIGs
• Lead technology refreshes, data center migrations, and collaboration platform enhancement projects
• Partner with clients and stakeholders to assess needs, analyze data, and recommend solutions
• Develop and maintain SOPs, engineering documentation, diagrams, and technical standards
• Mentor team members, advise leadership, delegate effectively, and collaborate across all organizational levels
• Perform other duties as assigned

Requirements

• Active Top Secret security clearance required, with willingness to obtain TS/SCI CI Polygraph
• Bachelor’s degree in a related field
• 10+ years of enterprise telecommunications and Unified Communications engineering/administration experience
• Expert knowledge of voice, video, collaboration systems, and supporting networks
• Experience with Cisco CUCM, Unity Connection, IM & Presence, Expressway, and Microsoft Teams Voice
• Strong knowledge of SIP, H.323, MGCP, UDP, RTP, SRTP, and TLS protocols
• Experience with QoS, BGP, OSPF, MPLS, IPSEC, Cisco CUBE, Oracle SBC, and related network technologies
• Experience with ESXi virtualization, Cisco UCS, and cloud environments (IaaS, PaaS, SaaS)
• Knowledge of security controls, certificates, and compliance standards such as DISA STIGs
• Strong leadership, decision-making, and project management skills
• Demonstrated attention to detail
• Excellent communication, interpersonal, and emotional intelligence skills
• Proven ability to collaborate cross-functionally and lead teams effectively
• Preferred: Cisco Internetwork Expert (CCIE) Collaboration or Cisco Certified Network Professional (CCNP) Collaboration

Core Competencies

Demonstrates expertise in designing, engineering, and optimizing enterprise Unified Communications solutions, including Cisco CUCM and Microsoft Teams Voice, while ensuring compliance with security standards. Proven leadership in project management, strategic initiatives, and cross-functional collaboration.

Highest-signal resume keywords

• Unified Communications Engineering
• Cisco CUCM
• Microsoft Teams Voice
• Active Top Secret Security Clearance
• Project Management

ATS Optimization Keywords

Hard Skills

• Voice Systems
• Video Systems
• Collaboration Platforms
• SIP Protocol
• H.323 Protocol
• MGCP Protocol
• QoS
• BGP
• OSPF
• IPSEC

Soft Skills

• Leadership
• Decision-Making
• Attention to Detail
• Communication
• Interpersonal Skills

Certifications & Qualifications

• Cisco Internetwork Expert (CCIE) Collaboration
• Cisco Certified Network Professional (CCNP) Collaboration

Industry Keywords

• Telecommunications
• Network Performance
• Root-Cause Analysis
• Collaboration Platform Enhancement
• Data Center Migrations

Tools & Technologies

• Active Directory
• ESXi Virtualization
• Cisco UCS
• Cloud Environments
• TLS
• SRTP
• DISA STIGs