Lead Unified Comms Engineer - Federal Customer

Dell GmbH; McLean (VA); On-site; USD 100,000 - 140,000; Full time

Job summary

Dell Mission Operations in Chantilly, VA is seeking a Lead Unified Communications Engineer to design, implement, and sustain voice and collaboration platforms in a secure, mission-critical environment.

The role requires hands-on administration, troubleshooting, and coordination with cross-functional teams to ensure reliable communications for mission operations. On-site work is required; TS/SCI clearance is mandatory.

Qualifications

• Experience supporting unified communications, VoIP, telephony, or collaboration environments.
• Strong troubleshooting and customer-support skills.
• Familiarity with endpoint integration, platform administration, and service support processes.
• Understanding of network and QoS concepts related to voice and collaboration services.
• Ability to work onsite in a secure environment.
• Active TS/SCI and ability to maintain access as required by the program.

Responsibilities

• Administer and support voice, telephony, conferencing, or collaboration platforms.
• Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration.
• Support implementation, upgrades, and integration of communications solutions.
• Maintain documentation, diagrams, operating procedures, and support records.
• Coordinate with network, systems, and field teams on platform dependencies and changes.
• Support user issues, service requests, and operational continuity activities.
• Contribute to testing, validation, and service improvement efforts.
• Help ensure secure, stable, and supportable communications capabilities.
• Provide reports to relevant stakeholders and participate in leadership level design and engineering decisions.

Skills

Unified communications

Troubleshooting

Endpoint integration

Network QoS

Onsite work

TS/SCI eligibility

Job description

Lead Unified Comms Engineer - Federal Customer (Chantilly, VA)

(on-site 5 days per week: TS/SCI Required)

The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fundamentals, customer-facing problem solving, and the ability to maintain dependable collaboration services under mission requirements.

Key responsibilities

• Administer and support voice, telephony, conferencing, or collaboration platforms
• Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration
• Support implementation, upgrades, and integration of communications solutions
• Maintain documentation, diagrams, operating procedures, and support records
• Coordinate with network, systems, and field teams on platform dependencies and changes
• Support user issues, service requests, and operational continuity activities
• Contribute to testing, validation, and service improvement efforts
• Help ensure secure, stable, and supportable communications capabilities
• Provide reports to relevant stakeholders and participate in leadership level design and engineering decisions

Required qualifications

• Experience supporting unified communications, VoIP, telephony, or collaboration environments
• Strong troubleshooting and customer-support skills
• Familiarity with endpoint integration, platform administration, and service support processes
• Understanding of network and QoS concepts related to voice and collaboration services
• Ability to work onsite in a secure environment
• Active TS/SCI and ability to maintain access as required by the program

Preferred qualifications

• Experience with Cisco UC or similar platforms
• Experience with video, AV, conferencing, or call-management environments
• Familiarity with SIP, secure voice, or enterprise communications architectures
• Experience in government or classified environments
• Lead experience guiding standards, design choices, or junior engineers

Work environment / program context

This role supports communications capabilities that users depend on every day. Lead-level roles will provide technical direction, lead escalations, and maintain ownership of standards.