Unemployment Compensation Quality Assurance Specialist

State of Ohio; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

The State of Ohio is seeking an Unemployment Compensation Quality Assurance Specialist to join the Office of Unemployment Insurance Operations. This role conducts operational audits, reviews documentation for fraud indicators, and assembles packets for law enforcement when needed.

Based in Columbus, Akron, or Dayton, the position offers a permanent full-time schedule from 8:00 AM to 5:00 PM with a starting pay of $33.32 per hour.

Qualifications

• 60 months of unemployment compensation experience.
• Undergraduate core program in business administration, public administration, or management-related field.
• Ability to audit processes and prepare detailed law enforcement packets.

Responsibilities

• Audit staff work, processes and policies.
• Review account actions for fraud indicators and document findings.
• Write reports and suggest policy or procedure changes.
• Develop training materials, checklists, templates and micro-trainings.
• Complete audit documentation using agency systems and tools.
• Prepare detailed law enforcement packets for investigations.
• Support supervisors by reviewing daily operations and identifying process gaps.

Skills

Accounting and Finance

Business administration

State and federal unemployment laws

Auditing principles and techniques

Public relations and interviewing

Quality improvement methods

Information gathering and analysis

Education

Undergraduate degree in business/public/management

Tools

Audit documentation systems

Excel and data analysis

Job description

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Unemployment Compensation Quality Assurance Specialist

Organization: Job & Family Services

Agency Contact Name and Information: [e-mail]

Compensation: $33.32

Schedule: Permanent - Full Time

Work Hours: 8:00AM - 5:00PM

Classified Indicator: Classified

Union: Exempt from union

Primary Job Skill: Accounting and Finance

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc .

What You Will Do

Employees in this series help protect the agency's integrity by performing operational audits, reviewing documentation, checking for fraud risks, conducting spot checks and assessing training. The work supports the mission to safeguard Unemployment Insurance (UI) programs through proactive detection, prevention, investigation assistance and staff guidance.

You will also support fraud investigations by assembling documentation packets for law enforcement when complex cases require external investigation or prosecution.

Job Duties

• Audit staff work, processes and policies.
• Reviews account actions for fraud indicators and document findings.
• Writes reports and may suggest policy or procedure changes.
• Helps develop training and coaching materials, including checklists, job aids, templates and micro-trainings.
• Completes audit documentation using agency systems and tools.
• Prepares detailed law enforcement packets for investigations, including histories, audit logs, timelines, screenshots, action traces, notes, correspondence and procedural reviews.
• Supports supervisors by reviewing daily operations, identifying process gaps, reporting audit trends and assisting with continuous improvement.

Recommended Skills

• Business administration
• State and federal unemployment laws
• Auditing principles and techniques
• Public relations and interviewing methods
• Supervisory and training practices
• Quality improvement methods
• How to gather, analyze and classify information

Skills

• Use of computers and audit documentation systems
• Information and data analysis
• Compiling clear, accurate evidence for investigations
• Intermediate Excel skills, including advanced filtering and data analysis
• Clear written communication, free of spelling and grammar errors
• Preparing concise audit reports and law enforcement packets
• Strong organization and prioritization; able to manage multiple tasks and meet deadlines
• Handling sensitive and confidential inquiries professionally
• Strong critical thinking and appropriate escalation of findings
• Maintaining confidentiality and integrity in all audit and investigative work

Location

This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215

Akron - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Compensation Information

Starting salary for non-state employees will be the Step 1 of pay range 12. The current pay table can be found here: E1 Exempt Pay Schedule

These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year.

Additional Information

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Why Work For The State Of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

60 mos. exp. in unemployment compensation.

• Or Completion of undergraduate core program in business administration, public administration, or management related program 36mos. exp in unemployment compensation &/or financial/claims processing quality assurance.
• Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills:

Accounting and Finance

ADA Statement:

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. If you require an accommodation based on a disability for any step of the selection process, please contact [e-mail].

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.