Unemployment Claims Support Specialist

State-of-Missour; Springfield (MO); On-site; USD 41,000 - 43,000; Full time

Job summary

State of Missouri's Springfield Regional Claims Center is seeking an Unemployment Specialist to support processing of unemployment insurance claims by phone and data entry.

The role focuses on gathering information, interviewing claimants about wages and weeks worked, and applying laws and procedures with careful judgment.

Applicants need 4 years of experience or a Bachelor's degree; the state offers generous benefits and a comprehensive Total Compensation Calculator.

Qualifications

• 4 years of relevant experience OR a Bachelor's degree in an applicable field of study.
• Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.

Responsibilities

• Secure detailed information to process state and federal unemployment insurance claims.
• Gather/document sufficient information to properly determine the type of unemployment claim.
• Accurately and comprehensively enter data received during phone contacts into the computer system.
• Answer/respond to telephone and written inquiries regarding unemployment insurance.
• Interview claimants to secure information concerning previous wages earned and weeks worked.
• Exercise independent judgment and initiative within the framework of established laws, policies, and procedures.

Skills

4 years experience

Education

Bachelor’s degree in an applicable field of study

Job description

State of Missouri's Springfield Regional Claims Center is seeking an Unemployment Specialist to support processing of unemployment insurance claims by phone and data entry.

The role focuses on gathering information, interviewing claimants about wages and weeks worked, and applying laws and procedures with careful judgment.

Applicants need 4 years of experience or a Bachelor's degree; the state offers generous benefits and a comprehensive Total Compensation Calculator.