Unemployment Claims Specialist - Customer-Focused

State-of-Missour; Chesterfield (MO); In loco; USD 41.000 - 43.000; Tempo pieno

Descrizione del lavoro

State of Missouri is hiring an Unemployment Specialist for the Chesterfield Regional Claims Center. The role involves processing unemployment insurance benefit claims and providing customer service via the Division’s phone system.

Key responsibilities include collecting detailed information, determining claim types, data entry from calls, responding to inquiries, and interviewing claimants to confirm wages and work weeks. Training and workload may affect initial duties.

Competenze

• 4 years of relevant experience OR a Bachelor’s degree in an applicable field of study.
• Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.

Mansioni

• Secure detailed information to process state and federal unemployment insurance claims.
• Gather/document sufficient information to properly determine the type of unemployment claim.
• Accurately and comprehensively enter data received during phone contacts into the computer system.
• Answer/respond to telephone and written inquiries regarding unemployment insurance.
• Interview claimants to secure information concerning previous wages earned and weeks worked.

Conoscenze

Customer service

Interviewing techniques

Data entry

Attention to detail

Formazione

Bachelor’s degree or 4 years of relevant experience

Strumenti

Computer systems

Descrizione del lavoro

State of Missouri is hiring an Unemployment Specialist for the Chesterfield Regional Claims Center. The role involves processing unemployment insurance benefit claims and providing customer service via the Division’s phone system.

Key responsibilities include collecting detailed information, determining claim types, data entry from calls, responding to inquiries, and interviewing claimants to confirm wages and work weeks. Training and workload may affect initial duties.