Unemployment Benefits Claims Specialist

State-of-Missour; Jefferson City (MO); Presencial; USD 41 000 - 43 000; Tempo integral

Resumo da oferta

State of Missouri's Jefferson City Regional Claims Center is seeking an Unemployment Specialist to support processing unemployment insurance claims via the state phone system. This role emphasizes gathering information, accurate data entry, and delivering excellent customer service.

Requirements include 4 years of relevant experience or a Bachelor’s degree. The annual base salary ranges from $40,788 to $42,840, with potential years-of-service adjustments.

Qualificações

• 4 years of relevant experience OR a Bachelor’s degree in an applicable field of study

Responsabilidades

• Secure detailed information to process state and federal unemployment insurance claims.
• Gather/document sufficient information to properly determine the type of unemployment claim.
• Accurately and comprehensively enter data received during phone contacts into the computer system.
• Answer/respond to telephone and written inquiries regarding unemployment insurance.
• Interview claimants to secure information concerning previous wages earned and weeks worked.
• Exercise independent judgment and initiative within the framework of established laws, policies, and procedures.

Conhecimentos

Customer service

Communication skills

Interviewing techniques

Data entry

Unemployment insurance knowledge

Laws and regulations awareness

Formação académica

Bachelor’s degree in an applicable field

Ferramentas

Computer data entry systems

Descrição da oferta de emprego

State of Missouri's Jefferson City Regional Claims Center is seeking an Unemployment Specialist to support processing unemployment insurance claims via the state phone system. This role emphasizes gathering information, accurate data entry, and delivering excellent customer service.

Requirements include 4 years of relevant experience or a Bachelor’s degree. The annual base salary ranges from $40,788 to $42,840, with potential years-of-service adjustments.