Unemployment Claims Specialist — Customer Service and Data

State of Missouri; Springfield (MO); On-site; USD 41,000 - 43,000; Full time

Job summary

The State of Missouri is seeking an Unemployment Specialist for the Springfield Regional Claims Center to process unemployment insurance claims through the department’s phone system and intake workflows.

You will collect information, determine claim types, and accurately enter data while handling inquiries and interviewing claimants. The role emphasizes customer service, regulatory compliance, and efficient data processing, with opportunities for broader duties depending on call volumes.

Qualifications

• 4 years of relevant experience OR a Bachelor’s degree in an applicable field of study
• Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.

Responsibilities

• Secure detailed information to process state and federal unemployment insurance claims.
• Gather/document sufficient information to properly determine the type of unemployment claim.
• Accurately and comprehensively enter data received during phone contacts into the computer system.
• Answer/respond to telephone and written inquiries regarding unemployment insurance.
• Interview claimants to secure information concerning previous wages earned and weeks worked.
• Exercise independent judgment and initiative within the framework of established laws, policies, and procedures.

Skills

4 years of relevant experience

Bachelor’s degree

Education

Bachelor’s degree in an applicable field of study

Job description

The State of Missouri is seeking an Unemployment Specialist for the Springfield Regional Claims Center to process unemployment insurance claims through the department’s phone system and intake workflows.

You will collect information, determine claim types, and accurately enter data while handling inquiries and interviewing claimants. The role emphasizes customer service, regulatory compliance, and efficient data processing, with opportunities for broader duties depending on call volumes.