Unemployment Claims Intake Specialist

State of Missouri; Jefferson City (MO); Sur place; USD 41 000 - 43 000; Plein temps

Résumé du poste

State of Missouri in Jefferson City is seeking an Unemployment Specialist to support the Regional Claims Center. You will process unemployment insurance claims, secure needed information, and enter data accurately to help determine claim type.

This role emphasizes strong customer service and clear communications over the phone and in writing. Requirements include 4 years of relevant experience or a Bachelor's degree.

Qualifications

• 4 years of relevant experience OR a Bachelor’s degree in an applicable field of study.
• Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.
• Knowledge of unemployment insurance program and applicable state and federal laws is desirable.

Responsabilités

• Secure detailed information to process state and federal unemployment insurance claims.
• Gather/document sufficient information to properly determine the type of unemployment claim.
• Accurately and comprehensively enter data received during phone contacts into the computer system.
• Answer/respond to telephone and written inquiries regarding unemployment insurance.
• Interview claimants to secure information concerning previous wages earned and weeks worked.
• Exercise independent judgment and initiative within the framework of established laws, policies, and procedures.

Connaissances

Customer service

Interpersonal communication

Interviewing techniques

Formation

Bachelor’s degree in an applicable field of study

Description du poste

State of Missouri in Jefferson City is seeking an Unemployment Specialist to support the Regional Claims Center. You will process unemployment insurance claims, secure needed information, and enter data accurately to help determine claim type.

This role emphasizes strong customer service and clear communications over the phone and in writing. Requirements include 4 years of relevant experience or a Bachelor's degree.