Unemployment Benefits Investigator I

Texas Workforce Commission; El Paso (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Family friendly workplace

Competitive salary

Retirement plan

401(k) and 457 accounts

Medical Insurance

Paid time off

Job summary

The Investigator I at Texas Workforce Commission in El Paso, TX handles entry-level investigations into unemployment insurance matters. Under supervision, you will gather information, apply rules, and issue timely, quality decisions to help claimants and employers understand next steps.

You will work Monday–Friday 8:00 AM–5:00 PM with potential for occasional after-hours or weekend assignments, and you will use tools like CAST, Outlook, Excel, and Word to support case work.

Qualifications

• Six months of full-time experience in auditing or investigating work.
• Relevant academic credits may be applied toward experience.

Responsibilities

• Conduct investigations under moderate supervision.
• Apply unemployment rules to issue timely, quality decisions.
• Provide unemployment program information to customers.
• Maintain case management and organizational skills.

Skills

Investigative work

Auditing

Customer service

Communication

Multitasking

Information gathering

Education

Academic credits

Tools

CAST

Outlook

Excel

Word

Job description

The Investigator I at Texas Workforce Commission in El Paso, TX handles entry-level investigations into unemployment insurance matters. Under supervision, you will gather information, apply rules, and issue timely, quality decisions to help claimants and employers understand next steps.

You will work Monday–Friday 8:00 AM–5:00 PM with potential for occasional after-hours or weekend assignments, and you will use tools like CAST, Outlook, Excel, and Word to support case work.