Investigator (El Paso)

Texas Workforce Commission; El Paso (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Family friendly workplace

Competitive salary

Retirement plan

401(k) and 457 accounts

Medical Insurance

Paid time off

Job summary

The Investigator I at Texas Workforce Commission in El Paso, TX handles entry-level investigations into unemployment insurance matters. Under supervision, you will gather information, apply rules, and issue timely, quality decisions to help claimants and employers understand next steps.

You will work Monday–Friday 8:00 AM–5:00 PM with potential for occasional after-hours or weekend assignments, and you will use tools like CAST, Outlook, Excel, and Word to support case work.

Qualifications

• Six months of full-time experience in auditing or investigating work.
• Relevant academic credits may be applied toward experience.

Responsibilities

• Conduct investigations under moderate supervision.
• Apply unemployment rules to issue timely, quality decisions.
• Provide unemployment program information to customers.
• Maintain case management and organizational skills.

Skills

Investigative work

Auditing

Customer service

Communication

Multitasking

Information gathering

Education

Academic credits

Tools

CAST

Outlook

Excel

Word

Job description

Job Description

Description

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. We are looking for an Investigator I to work in the Unemployment Insurance West Texas Telecenter Department. This position is located at 1359 Lomaland Dr Suite 300, El Paso, TX.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:

An individual with professional communication skills, the ability to handle multiple priorities while meeting strict deadlines. An individual who can provide exemplary customer service while obtaining unemployment insurance benefit information, displays great problem-solving skills, can apply unemployment rules in issuing timely decisions with quality and is able to provide important unemployment program information to our customers so they understand their next steps. To be successful as an investigator, you will have a passion for serving people and be able to work both independently and collaboratively as a part of a supportive team.

WHAT YOU WILL DO:

The Investigator I position performs entry-level to routine (journey-level) investigative work. Workinvolves conducting investigations. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Employees at this level may have limited or no experience and may rely heavily on direction from others to solve problems that are not standard or may occasionally assist other staff in performing work of greater complexity.

YOU WILL BE TRUSTED TO:

• -Be able to successfully complete the investigator training program
• -Be adaptable
• -Be a problem solver
• -Have great case management and organizational skills
• -Be detail-oriented
• -Have experience with the Unemployment benefits program and system knowledge
• -Be able to handle multiple priorities with frequent interruptions
• -Display initiative in handling daily assignments and offering help to others
• -Have a proven track record of good judgment and decision making at work
• -Utilize effective investigative skills to gather pertinent information
• -Have experience gathering information and issuing good decisions
• -Be resourceful and utilize provided tools such as CAST, Outlook, Excel, Word effectively for issuing decisions timely and with quality
• -Understand the importance of being at work when scheduled
• -Be open to feedback and have a professional approach to implementing it
• -Perform other duties as assigned.

YOU QUALIFY WITH:

• -Six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise.
• -Relevant academic credits may be applied toward experience qualifications for this position.

This position involves lifting and carrying up to 15 pounds of job-related materials.

A skills test and/or written exercise will be required at the time of interview.

This is a security sensitive position. A criminal background investigation will be conducted on the final candidates for the job. Incomplete applications may not be considered. TWC may use all available information, including past unemployment claims, to evaluate an applicant’s suitability for the position.

This is a full-time position that will work 40 hours a week. Generally, the position will work from Monday through Friday from 8:00 AM – 5:00 PM local time. However, alternative hours may be available. You may be called upon to work outside of those hours, weekend, and holidays in the event of a disaster, unforeseen event, or special projects

YOU GAIN:

• - A Family Friendly Certified Workplace.
• - Competitive salary: $3,758.13/month
• - Defined Retirement Benefit Plan
• - Optional 401(k) and 457 accounts
• - Medical Insurance
• - Paid time off, including time for vacation, sick and family care leave
• - Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.