Underwriting Training Lead - Remote Onboarding & QA

cafairplan; Los Angeles (CA); Remote; USD 75,000 - 110,000; Full time

Job summary

cafairplan is seeking an Underwriting Trainer to design, deliver, and facilitate training for our Underwriting Department in Los Angeles. You will collaborate with service leadership to assess training needs and build practical solutions that improve customer experience.

Responsibilities include onboarding new staff, creating training materials and e-learning courses, promoting standard procedures, tracking participation, and measuring outcomes to drive continuous improvement.

Qualifications

• Bachelor’s degree preferred.
• Minimum three years of training and development experience.
• Proven remote facilitation skills.
• Quality assurance experience.
• Proficiency in Microsoft Office products.
• Excellent verbal and written communication skills.

Responsibilities

• Develop and facilitate engaging training programs focused on service excellence, operational procedures, and technical knowledge.
• Lead the onboarding process for new service employees, ensuring proper introduction to company culture, service standards, and role expectations.
• Conduct regular training sessions to reinforce core service skills, including communication and problem resolution.
• Develop comprehensive training materials, resources and e-learning courses to educate staff on procedures and best practices.
• Promote consistency by documenting standard operating procedures and best practices across service touchpoints.
• Maintain training records to ensure 100% participation.
• Assess and measure learning outcomes through quizzes, role-plays, observation, and surveys.

Skills

Verbal communication

Written communication

Remote facilitation

Training design

Coaching

Time management

MS Office

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

cafairplan is seeking an Underwriting Trainer to design, deliver, and facilitate training for our Underwriting Department in Los Angeles. You will collaborate with service leadership to assess training needs and build practical solutions that improve customer experience.

Responsibilities include onboarding new staff, creating training materials and e-learning courses, promoting standard procedures, tracking participation, and measuring outcomes to drive continuous improvement.