Underwriting Support Team Leader

Jencap; Phoenix (AZ); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Team Leader for Underwriting Support in Phoenix. This role offers the chance to lead a dynamic team, ensuring operational efficiency and compliance in policy issuance. You will act as a crucial liaison between underwriting and IT, driving system improvements and supporting cross-functional projects. If you are passionate about the insurance industry and thrive in a collaborative environment, this is an exciting opportunity to grow your career and make a significant impact in a rapidly evolving field.

Benefits

Comprehensive Health Care Coverage

401k Plan

Tuition Reimbursement

Qualifications

• 4+ years in commercial underwriting or insurance operations.
• Experience with policy issuance systems and compliance management.

Responsibilities

• Lead the Underwriting Support team ensuring policy issuance and compliance.
• Act as liaison for policy issuance systems and manage compliance updates.

Skills

Commercial Underwriting

Policy Issuance Systems

Project Management

Compliance Management

Communication Skills

Education

High School Diploma

College Degree in Business or Insurance

Tools

Concept One

C1 Reports

Job description

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.

MiniCo has nearly 50 years of experience in program management, underwriting, binding authority, and claims, offering a portfolio of exclusive programs to address even the most unique risk exposures. Our dedicated program teams provide niche underwriting process and flexibility, industry specialization, and unparalleled customer service. Today, MiniCo is a member of the Jencap Program Administrators division, offering multiple specialty property and casualty insurance products for a variety of unique industries and exposures.

The Team Leader – Underwriting Support will work a hybrid schedule from our Phoenix AZ office.

The Team Leader – Underwriting Support will provide leadership and direction to the Underwriting Support team, ensuring seamless policy issuance, compliance support, and operational efficiency. This role will also focus on platform support, acting as a liaison between underwriting teams and internal IT, managing system solutions, and supporting cross-functional projects. Additionally, the Team Leader will ensure compliance with state and provincial regulations and contribute to underwriting system improvements.

Responsibilities:

• New & Renewal account support; focusing on optimizing workflows for underwriting including pre quote policy ingestion and set up, application quality assurance, and post quote issuance and follow up support.
• Act as primary liaison for the policy issuance system (Concept One), particularly with respect to troubleshooting solutions for underwriting and general program production.
• Retrieve, organize and review various C1 reports for the team.
• Assist with new agency appointment process as well as agency changes per MininCo compliance standards and best practices.
• Assist with compliance issues, including emergency orders and other industry regulations, and interpret policy language.
• Manage rate filings and compliance updates; communicate changes to IT for updates to system.
• Oversee and track compliance with underwriting guidelines, and rate filings across all states.
• Maintain the integrity of the policy issuance system, ensuring that underwriting guidelines, applications, and coverage forms remain up-to-date.
• Lead and contribute to special projects, coordinating efforts to align system upgrades and enhancements with program objectives.
• Act as the primary liaison between underwriting, IT, and business vendors to ensure seamless system functionality and effective issue resolution.
• Act as the liaison for ReSource Pro, supporting workflow optimization, cross-team communication and collaboration.
• Support in preparing communications and processes for the underwriters, providing critical support not typically received from other team leads.
• Review, approve, and contribute to Scope of Work (SOW) documents, ensuring alignment with program goals and requirements.
• Manage the Risk Control Inspection process, including ordering and cost tracking, and act as the Inspection Vendor Liaison.
• Ensure thorough testing and successful implementation of system enhancements.
• Monitor and enforce adherence to state and provincial licensing requirements, ensuring state policy compliance.
• Supervise and mentor the Underwriting Support Team, offering coaching and development opportunities.
• Provide system sign-on information for new employees across multiple platforms, as needed.
• Act as the liaison for Liberty/Safeco Now communications and processes, including working with Scott Mitchell.
• Act as ODEN admin, ensuring system functionality and user access is maintained.
• Actively participate in weekly Underwriting Team meetings, contributing to cross-departmental initiatives and collaboration.
• Maintain high internal service standards and proactively identify opportunities for process or system improvements.
• Other duties as assigned.

Requirements:

• Minimum of four (4) years in commercial underwriting, insurance operations, or project management, with experience in policy issuance systems.
• High school diploma required; college degree preferred in business, insurance, or a related field.
• Property-Casualty experience preferred
• Certification in Project Management and/or Business Analysis preferred
• Familiarity with state and provincial compliance requirements for insurance products and licensing.
• Technical insurance training (CPCU, IIA, CISR, CIC, AU) is a plus
• Arizona State Insurance License may be required, or willingness to obtain.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors . Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate.

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You’re in the right place.

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us. We truly are better together.

Jencap is an E qual O pportunity E mployer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law . We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard , as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Website

LinkedIn Profile

Do you currently hold a P&C license? If so what state(s)? Select all that apply * Select...

How did you hear about Jencap? * Select...

Are you legally authorized to work in the US? * Select...

Will you now or in the future require sponsorship for employment (e.g., H-1B visa status)? * Select...

Are you or have you ever been employed by Jencap or an affiliated entity? * Select...

Have you been referred by a Jencap or affiliated entity employee? * Select...

If you have been referred, please provide the name of the Jencap employee.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Jencap’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.