Underwriting Support Supervisor – Medical Technology

Jobtailor; Anaheim (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Jobtailor in Anaheim, CA is seeking an experienced supervisor for underwriting support to lead day-to-day staff activities and ensure productivity, accuracy, and high service levels.

You will coordinate workloads, resolve billing questions, and implement standardized workflows across multiple systems while monitoring trends and driving process improvements for underwriting transactions.

Qualifications

• Bachelor's degree or equivalent business experience.
• 2+ years of experience in underwriting support.
• 1–2 years supervisory experience preferred.

Responsibilities

• Supervises the day-to-day management of qualified underwriting support staff.
• Determines day-to-day priorities and assigns workload to staff.
• Monitors work progress and reassigns work and personnel as required.
• Ensures service levels are achieved by continuous monitoring of available staff and transaction volumes.
• Responsible for ensuring goals for productivity, quality of transactions and customer inquiries are met.
• Resolves processing and billing questions on underwriting transactions within multiple systems.
• Develops and implements standardized processing procedures.
• Creates and implements quality control procedures and monitors adherence to Underwriting guidelines through audits and reports.
• Reviews work on processing system for accuracy and completeness.
• Identifies trends and develops plans for eliminating causes of recurring errors.
• Works with Underwriters to develop, implement, and assess effectiveness of workflow and associated procedures.

Skills

Underwriting support

Supervisory experience

Education

Bachelor's degree or equivalent business experience

Job description

Responsibilities

• Supervises the day-to-day management of qualified underwriting support staff
• Determines day-to-day priorities and assigns workload to staff
• Monitors work progress and reassigns work and personnel as required
• Ensures service levels are achieved by continuous monitoring of available staff and transaction volumes
• Responsible for ensuring goals for productivity, quality of transactions and customer inquiries are met
• Supervises day to day underwriting support staff functions
• Resolves processing and billing questions on underwriting transactions within multiple systems
• Develops and implements standardized processing procedures
• Creates and implements quality control procedures and monitors adherence to Underwriting guidelines through audits and reports
• Reviews work on processing system for accuracy and completeness
• Identifies trends and develops plans for eliminating causes of recurring errors
• Works with Underwriters to develop, implement, and assess effectiveness of workflow and associated procedures

Requirements

• Bachelor’s degree or equivalent business experience is required
• 2+ year’s experience in an Underwriting Support
• 1-2 years supervisory experience preferred