Underwriting Support Supervisor – Transactional Surety

Jobtailor; Mount Juliet (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Jobtailor in Mount Juliet, Tennessee is seeking an experienced supervisor to lead the underwriting support staff and ensure reliable daily operations. You will oversee the processing of renewals, endorsements, and other transactions under established guidelines.

The role emphasizes monitoring work progress, maintaining service levels, developing standardized procedures, implementing quality controls, and identifying trends to reduce errors while boosting productivity and accuracy across the team.

Qualifications

• Bachelor’s degree or equivalent business experience is required.
• 2+ year’s experience in Underwriting Support.
• Surety Bond processing experience preferred.
• 1-2 years supervisory experience preferred.

Responsibilities

• Supervise day-to-day management of underwriting support staff.
• Authorizing renewals and endorsements under supervision and within authority guidelines.
• Monitoring work progress and reassigning work as required.
• Ensuring service levels are achieved by continuous monitoring of available staff and transaction volumes.
• Responsible for ensuring goals for productivity, quality of transactions and customer inquiries are met.
• Developing and implementing standardized processing procedures.
• Creating and implementing quality control procedures.
• Reviewing work on processing system for accuracy and completeness.
• Identifying trends and developing plans for eliminating causes of recurring errors.

Skills

Supervisory experience

Underwriting support

Quality control

Process standardization

Operational monitoring

Education

Bachelor’s degree or equivalent business experience

Job description

Responsibilities

• Supervising the day-to-day management of qualified underwriting support staff
• Authorizing renewals and endorsements under some supervision and within authority guidelines
• Monitoring work progress and reassigning work as required
• Ensuring service levels are achieved by continuous monitoring of available staff and transaction volumes
• Responsible for ensuring goals for productivity, quality of transactions and customer inquiries are met
• Developing and implementing standardized processing procedures
• Creating and implementing quality control procedures
• Reviewing work on processing system for accuracy and completeness
• Identifying trends and developing plans for eliminating causes of recurring errors

Requirements

• Bachelor’s degree or equivalent business experience is required
• 2+ year’s experience in Underwriting Support
• Surety Bond processing experience preferred
• 1-2 years supervisory experience preferred

Core Competencies

Demonstrates expertise in supervising underwriting support staff, ensuring productivity and quality in transaction processing, and implementing effective quality control procedures. Proficient in developing standardized processing procedures and identifying trends to enhance operational efficiency.