Underwriting Support Specialist I

Goodville Mutual Casualty Company; New Holland (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodville Mutual Casualty Company is seeking a detail‑oriented policy processing associate to handle new policies, renewals, changes and cancellations, ensuring accuracy and timely communication with agents and policyholders.

You will enter data into the processing system, generate quotes, and support QA, reporting, and mail handling across multiple offices in PA, OH, and SD as needed. This role emphasizes accuracy, efficiency, and strong customer service in a fast‑paced environment.

Qualifications

• High School diploma or equivalent required.
• Ability to learn rating and procedural concepts.
• Excellent interpersonal and communication skills.
• Ability to detect and correct errors in procedures.
• Proficient with company computer systems and processing methods.
• Willingness to travel to multiple offices and vendor sites.
• Ability to work in an office environment with moderate noise; sit/stand as needed.

Responsibilities

• Enter new policies, changes, and cancellations into the policy processing system.
• Provide quoting of existing business as requested.
• Understand simple premium transactions within the system.
• Communicate with agents and policyholders on underwriting or customer service matters.
• Assign tasks to designated resources and maintain processing efficiency.
• Prepare and send policyholder/agent letters.
• Order reports: MVRs, CLUE, and credit reports.
• Distribute and scan mail.
• Participate in quality assurance functions.
• Perform other duties as assigned.

Job description

Description

Summary:

This position is responsible for processing new policies, renewals, changes, and cancellations. This position will also verify the accuracy of policy information and communicate with agents and policyholders regarding underwriting processing and/or customer service-related matters.

Functions:

• Enter new policies, changes, and cancellations into the policy processing system.
• Provide quoting of existing business as requested.
• Ability to understand simple premium transactions within a policy processing system.
• Communicate with agents and policyholders regarding customer service-related matters.
• Assign tasks to designated resources and maintain efficiencies in processing workflows.
• Prepare and send policyholder/agent letters.
• Order reports: MVRs, CLUE, and credit reports.
• Distribute and scan mail.
• Participate in quality assurance functions.
• Perform other duties as assigned.

Requirements

• High School or equivalent education required.
• Ability to learn rating and procedural concepts required.
• Effective interpersonal and communication skills required.
• Ability to detect and correct errors in procedures required.
• Ability to work effectively with company computer systems and processing methods required.
• Ability to work flexible hours, travel to all organization offices (including in Pennsylvania, Ohio, and South Dakota) and travel to vendor work sites required.
• Ability to work in an office environment with moderate noise level, remain in a stationary position and operate a computer a majority of the time required.
• Ability to move throughout the office to access work materials and to move work materials weighing up to ten pounds daily required.
• Ability to perform the essential functions of the job with or without reasonable accommodation required.