Underwriting Assistant

Farmers of Salem; Wilmington (DE); On-site; USD 42,000 - 62,000; Full time

Job summary

Farmers of Salem is seeking an Underwriting Assistant I to support the underwriter with initial risk review, rating and report ordering, ensuring timely workflow and processing new and renewal business.

The role includes handling endorsements within authority, assisting with client communications, and backing up receptionist duties while maintaining confidentiality of information.

Qualifications

• 2 to 5 years insurance rating and policy processing experience or 2 to 3 Years Experience as an agency CSR.
• Completion of or working toward related insurance courses.
• High School Degree with 3 or more years of insurance company experience.

Responsibilities

• Knowledge of online Agent Rating systems and in-house rating systems; rate manually.
• Knowledge of ImageRight including electronic workflows.
• Order underwriting reports (APLUS loss reports, MVRs, inspections, roof reports, audits).
• Review and process issuance of New Business within authority.
• Review and process failed Personal Lines renewals within authority.
• Review inspections and emails out on recommendations.
• Review and process endorsements within authority.
• Assess and handle undeliverable mail.
• Escalate to UA/UW for higher authority requests.
• Back-up receptionist duties as needed.
• Perform other related duties and maintain confidentiality.

Skills

Oral & Written Communication

Problem Solving

Customer Service

Planning & Time Management

Results Orientation

Teamwork

Adaptability

Excel & Word

Education

High School Diploma

Insurance courses in progress/completed

Tools

ImageRight

Job description

The Underwriting Assistant I supports the underwriter with the initial risk review, rating and report ordering process. They ensure proper workflow assignments, and process new and renewal business including endorsements within required time standards. They are members of the Help Desk team fielding agents’ calls and questions. Additionally, they will follow up for outstanding underwriting requests from agents as needed.

Job Responsibilities:

1. Knowledge of online Agent Rating system, in-house computer rating systems, and can rate manually.
2. Knowledge of ImageRight including electronic workflows.
3. Orders underwriting Reports – APLUS loss reports, MVR’s, inspections, roof reports and audits.
4. Reviews and processes issuance of New Business within authority.
5. Reviews and processes failed Personal Lines renewals within authority.
6. Reviews inspections and emails out on recommendations.
7. Reviews and processes monetary and non-monetary Endorsements within authority.
8. Assesses and handles Undeliverable Mail.
9. Forwards to UA or UW with higher authority requests that are above their authority for approval.
10. Back-up receptionist duties, as needed
11. Performs other related duties as required or assigned.
12. Is expected to keep confidential all information obtained during course of employment.

Job Competencies

• Oral and Written Communication
• Problem Solving/Decision Making
• Customer Service
• Planning, Organizing and Time Management
• Results Oriented
• Teamwork
• Adaptability
• Computer Skills- Excel and Word

Work Experience:

2 to 5 years insurance rating and policy processing experience or 2 to 3 Years Experience as an agency CSR.

Education or Equivalent Experience:

• High School Degree required with 3 or more years of insurance company experience.
• Completion of or working toward related insurance courses.