Underwriting Support Specialist — AI & Automation

W. R. Berkley Corporation; West Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Wellness program

Paid time off

401(k)

Profit sharing

Job summary

W. R. Berkley Corporation seeks an underwriting support professional to assist with pre-qualification, documentation, and workflow management across underwriting processes.

The role emphasizes accurate data handling, coordination with underwriters, brokers, and internal teams, and ongoing process improvements. In this position, you will help prepare risk information, maintain files, and support onboarding, training, and quality reviews for both onshore and offshore resources, ensuring timely and

Qualifications

• Bachelor's Degree from a four-year college or university (preferred).
• One or more years of insurance industry, underwriting support, business operations, or related experience and/or training.
• Proficiency with Microsoft Word and Excel; familiarity with OneNote, Power BI, Power Automate, workflow documentation, user acceptance testing, and AI-enabled business tools preferred.
• Strong attention to detail, data accuracy, documentation quality, and follow-through.
• Ability to interpret operational data, identify trends, validate report outputs, and support data analytics, reporting, automation, and AI-enabled business initiatives.
• Strong communication skills, including the ability to communicate professionally with underwriters, brokers, BPO resources, internal partners, and leadership.

Responsibilities

• Support Express Underwriting workflows, including pre-underwriting review, account preparation, risk information gathering, quote/binder support, policy issuance, and timely handling of eligible transactions within established authority and procedures.
• Perform pre-qualification and file preparation for new business and renewal risks, ensuring required documentation, exposure information, and account details are complete, accurate, and ready for underwriting review.
• Prepare, maintain, and update account documentation, including general information reports, rating/review documents, file notes, quote documents, binders, binding confirmations, subjectivity follow-up, declination correspondence, endorsement requests, renewal solicitations, cancellations, and non-renewals.
• Serve as a subject matter expert and point of escalation for BPO resources, providing guidance on process expectations, quality standards, workflow questions, and issue resolution in coordination with underwriting and operations leadership.
• Support onboarding, training, documentation, and quality review activities for underwriting support processes performed by onshore and offshore resources.
• Monitor workflow queues, turnaround times, outstanding items, and process exceptions to help ensure service standards, compliance expectations, and business priorities are met.
• Partner with underwriting, operations, finance/accounting, claims, IT, and other internal stakeholders to resolve account issues, improve handoffs, and support end-to-end account lifecycle execution.
• Maintain accurate and complete data in underwriting, policy administration, and workflow systems to support reporting, audit readiness, portfolio visibility, and downstream business processes.
• Assist with data analytics and reporting initiatives by validating source data, identifying data quality issues, interpreting workflow trends, preparing operational summaries, and contributing insights that support underwriting and business operations decision-making.
• Participate in automation, AI, and process improvement initiatives by helping define business requirements, perform user testing, document procedures, evaluate outputs for accuracy, and support adoption of new tools or workflow enhancements.
• Identify opportunities to improve efficiency, accuracy, data capture, and consistency across underwriting support processes and recommend practical solutions.
• Support program business, ODEN notices, declined/unsuccessful account management, mid-term transaction processing, broker correspondence, and other underwriting support activities as assigned.
• Develop and maintain effective working relationships with internal partners, brokers, BPO resources, and cross-functional teams.
• Demonstrate proficiency in managing underwriting support tasks with minimal guidance and remain available to assist with additional workflows, special projects, and business initiatives as directed.

Skills

Attention to detail

Data analysis

Communication

Time management

Teamwork

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

OneNote

Power BI

Power Automate

AI-enabled tools

Job description

W. R. Berkley Corporation seeks an underwriting support professional to assist with pre-qualification, documentation, and workflow management across underwriting processes.

The role emphasizes accurate data handling, coordination with underwriters, brokers, and internal teams, and ongoing process improvements. In this position, you will help prepare risk information, maintain files, and support onboarding, training, and quality reviews for both onshore and offshore resources, ensuring timely and