Underwriting Support Specialist

Church Mutual Insurance Company, S.I.; Merrill (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Church Mutual Insurance Company, Merrill, WI, seeks a detail-oriented insurance support professional to respond to producers, agencies and CM Group subsidiaries, ensuring timely processing of service requests, quotes, proposals and policy issuances.

You will collaborate with underwriters, review applications, manage renewals, endorsements within binding authority, and help resolve client inquiries while maintaining confidentiality.

Qualifications

• High school diploma or equivalent required; post-secondary education preferred.
• Minimum of two years of property/casualty insurance experience.
• Completion of insurance courses such as INS, AU, or CPCU desirable.
• Knowledge of company services, products, and structure desirable.
• Strong organizational and interpersonal skills; able to manage multiple priorities.
• Excellent interpersonal skills and ability to communicate with internal staff and external customers.
• Commitment to confidentiality.

Responsibilities

• Respond to internal and external customers with timely, accurate service requests to support retention of business.
• Collaborate with underwriters to establish target dates and address coverage limitation issues.
• Review applications for completeness and request missing information from producers.
• Handle account setup, quoting, proposals, policy issuance, and policy administration tasks.
• Document unit processes and disseminate information to the team.
• Complete reports on productivity, quality, and customer satisfaction; report results to management.

Skills

Customer service

Communication

Time management

Interpersonal skills

Confidentiality

Education

High school diploma

Post-secondary education preferred

Job description

What You'll Be Doing

Provide timely and accurate response to assigned internal and external customers to include service requests from producers, agencies, CM Group subsidiaries, and others to support the retention of business. Collaborate with underwriters to establish target dates and communicate coverage limitation issues. Assist in reviewing applications received for completeness and request missing information from producer. Responsibilities to include account set up, quoting, proposals, policy issuance, policy administration requests, and account service. Document and maintain unit processes and procedures and disseminate information to the applicable team.

On Any Given Day, You'll

• Develop relationships and work within team and across departments to ensure customer tasks are completed and customer response expectations are achieved.
• Ensure proper initiation and completion of quote requests, including the completion of proposals.
• Initiate and facilitate renewal process in collaboration with underwriter and timely, professional communication with producer.
• Analyze and approve or reject endorsement transactions within binding authority.
• Assist in resolving customer service issues.
• Complete the clearance process (all channels).
• Ensure proper initiation and completion of incoming requests for policy issuance and policy administration.
• Identify areas for improvement with recommendations for process, procedure, or system changes.
• Complete reports for producer productivity, quality, customer response, and customer satisfaction metrics.
• Complete reports, audits, and tasks, as needed, to identify individual and team results and report to management. Communicate results with identified assigned producers, agents, or customers.
• Implement processes to determine customer satisfaction for producer team tasks and responsibilities.

Here's What We Expect

• High school diploma or equivalent is required. Additional post‑secondary education is preferred.
• Minimum of two years of property/casualty insurance background is required. Post‑secondary education may waive this requirement.
• Completion of insurance courses, such as INS, AU, or CPCU, is desirable.
• Knowledge of company services, products, and structure is desirable.
• Organizational and interpersonal skills to set priorities, manage time, and be responsive to assigned customers.
• Excellent interpersonal skills necessary to perform in a fast‑paced environment, handling multiple priorities and high‑profile customers.
• Demonstrated ability to professionally communicate and collaborate with internal staff and external customers.
• Demonstrated desire and commitment to continually learn and strengthen knowledge, accept new challenges, and strive for personal improvement/growth.
• Ability to maintain confidentiality.

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.