Underwriting Support Analyst - Call Center

Mutual of Omaha Insurance Co.; United States; Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunity

401(k) plan with company match

Paid holidays

Vacation & personal time

Job summary

Mutual of Omaha Insurance Co. is hiring an Underwriting Support Analyst to handle high-volume calls from agents, producers, and customers. You will collect underwriting requirements, verify data, and support the underwriting process for life and health applications.

Training starts soon with extended hours CST, followed by regular hours. Remote work is available for candidates in the United States or Puerto Rico, with a strong emphasis on accuracy and customer service excellence.

Qualifications

• Strong customer service skills in a fast-paced call center.
• Able to assess customer needs and provide clear product/process guidance.
• Excellent written and verbal communication with high attention to detail.

Responsibilities

• Handle high-volume calls from agents, producers, and customers to process underwriting applications.
• Verify information and underwriting requirements; flag incomplete data for follow-up.
• Use multiple systems and tools to support underwriting; transfer calls as needed.

Skills

Customer service

Multi-tasking

Phone handling

Communication

Attention to detail

Tools

Email systems

Data entry

Microsoft Office

Job description

The Underwriting Support Analyst will be working in a high-volume call center taking incoming calls from agents, producers, and customers. You'll perform a variety of functions within Individual Underwriting Support that contribute to the issuance and servicing of individual life and health new business applications. The Bilingual Underwriting Support Analyst collects necessary underwriting requirements via telephone, email or other underwriting business applications for the underwriter to use to determine insurance eligibility.

Training will begin Friday December 11th and hours for training are: 8:00am-4:30pm CST for 4 weeks. Following training, you will work 9:00am-5:30pm, CST, Monday through Thursday and 8:30am-5:00pm, CST on Friday.

WHAT WE CAN OFFER YOU:

• Estimated Hourly Wage: Minimum: $21.00 - $22.00, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applications.
• Attention to detail is required. Notices when information and underwriting requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent.
• Uses a variety of systems and tools to support multiple underwriting areas. Needs to be proficient in soft phone handling to transfer calls appropriately.
• Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down complex information into management parts. Works collaboratively to recommend process improvements to enhance customer experience.
• Communication is clear, concise, and professional. Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments.

WHAT YOU’LL BRING:

• Strong customer service/call center skills with the ability to assess and understand the needs of our customers.
• Ability to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environment.
• Shows a sense of urgency, accountable for results, uses sound judgement while multitasking effectively.
• Strong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, and proficiency with keyboarding skills.
• Strong attention to detail with effective time management and organizational skills.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Bilingual - Spanish/English.
• Previous insurance/Underwriting experience.
• Knowledge of medical terminology.

We value unique experience, skills, and passion for innovation.