Underwriting Support Analyst

Mutual of Omaha Insurance Co.; United States; Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

401(k) plan with company match

Annual bonus opportunity

Remote work flexibility

Job summary

Mutual of Omaha Insurance Co. is seeking an Underwriting Support Analyst for a remote call center role. You will handle high-volume calls, gather underwriting information, and support underwriting decision-making for life and health applications.

Training starts December 11th with CST hours, then regular CST shifts Mon-Thu and Fri. Candidates must be U.S. based and work remotely, with strong customer service and data-entry skills.

Qualifications

• Experience in a high-volume call center environment.
• Ability to collect underwriting requirements via calls, emails or other channels.
• Bilingual communication capabilities preferred.

Responsibilities

• Handle incoming calls from agents, producers and customers.
• Evaluate and process new business applications for underwriting decisions.
• Verify information and ensure underwriting requirements are complete and accurate.
• Collaborate to improve processes and enhance customer experience.

Skills

Customer service

Call center

Communication

Time management

Attention to detail

Tools

Microsoft Office

Job description

Underwriting Support Analyst - Call Center

Location: Remote
Work Type: Full Time Regular
Job No: 505362
Categories: Underwriting
Application Closes: Closes Nov 6, 2026

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The Underwriting Support Analyst will be working in a high-volume call center taking incoming calls from agents, producers, and customers. You'll perform a variety of functions within Individual Underwriting Support that contribute to the issuance and servicing of individual life and health new business applications. The Bilingual Underwriting Support Analyst collects necessary underwriting requirements via telephone, email or other underwriting business applications for the underwriter to use to determine insurance eligibility.

Training will begin Friday December 11th and hours for training are:

8:00am-4:30pm CST for 4 weeks.

Following training, you will work 9:00am-5:30pm, CST, Monday through Thursday and 8:30am-5:00pm, CST on Friday.

WHAT WE CAN OFFER YOU:

• Estimated Hourly Wage: Minimum: $21.00 - $22.00, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applications.
• Attention to detail is required. Notices when information and underwriting requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent.
• Uses a variety of systems and tools to support multiple underwriting areas. Needs to be proficient in soft phone handling to transfer calls appropriately.
• Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down complex information into management parts. Works collaboratively to recommend process improvements to enhance customer experience.
• Communication is clear, concise, and professional. Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments.

WHAT YOU’LL BRING:

• Strong customer service/call center skills with the ability to assess and understand the needs of our customers.
• Ability to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environment.
• Shows a sense of urgency, accountable for results, uses sound judgement while multitasking effectively.
• Strong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, and proficiency with keyboarding skills.
• Strong attention to detail with effective time management and organizational skills.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Previous insurance/Underwriting experience.
• Knowledge of medical terminology.

We value unique experience, skills, and passion for innovation.

Together we achieve greatness. Not only is this a core value, but it’s also representative of the kind of place we are — built by the strength and integrity of our employees. It’s why we’re named a “Great Place to Work”.

Surround yourself with an authentic and inclusive culture. Your strengths and differences will be valued and celebrated by a diverse community of co‑workers.