Underwriting Case Manager

Mutual of Omaha Insurance Co.; United States; Remote; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid vacation

Paid holidays

Job summary

Mutual of Omaha Insurance Co. is seeking a remote Case Manager to support producers and underwriting staff. You will guide applications from submission to finalization, gather requirements, manage service expectations, and coordinate with internal and external partners.

You’ll review applications for accuracy, handle premium processing, and prioritize multiple tasks to keep workflows moving smoothly for customers. Strong communication and teamwork are essential.

Qualifications

• Experience in customer service or case-based work handling multiple items.
• Ability to collaborate with partners to find timely solutions.
• Strong communication with internal/external stakeholders.

Responsibilities

• Deliver an exceptional customer service experience by providing product/process support and demonstrating high responsiveness and follow-up on commitments.
• Thoroughly review and verify the accuracy and completeness of applications, including premium handling, for a specific product and its related function.
• Handle and prioritize multiple concurrent tasks, working under pressure and meeting deadline requirements. Take ownership of the case management process, facilitating the workflow of complex cases seamlessly for the customer.
• Understand and gather the requirements needed for applications, demonstrating strong attention to detail and seeking direct supervision when necessary.
• Uses a variety of systems and tools to support assigned product and its related function.

Skills

Customer service

Case management

Relationship building

Multitasking

Attention to detail

Communication

Job description

Location: Remote
Work Type: Full Time Regular
Job No: 505368
Categories: Administrative/Support
Application Closes: Closes Nov 6, 2026

As a Case Manager supporting producers and underwriting staff, your primary responsibility is to ensure the seamless navigation of all submitted applications for the assigned product through the new business process. From application submission to finalization, you will gather necessary requirements and documentation, manage service expectations, and act as a crucial coordinator with both internal and external partners.

WHAT WE CAN OFFER YOU:

• Hourly Wage: $20.75 - $25.00, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Deliver an exceptional customer service experience by providing product/process support and demonstrating high responsiveness and follow-up on commitments. Act as a relationship manager for internal and external customers, addressing inquiries, analyzing and resolving problems to meet customer expectations.
• Thoroughly review and verify the accuracy and completeness of applications, including premium handling, for a specific product and its related function.
• Handle and prioritize multiple concurrent tasks, working under pressure and meeting deadline requirements. Take ownership of the case management process, facilitating the workflow of complex cases seamlessly for the customer.
• Understand and gather the requirements needed for applications, demonstrating strong attention to detail and seeking direct supervision when necessary.
• Uses a variety of systems and tools to support assigned product and its related function.

WHAT YOU’LL BRING:

• Experience in customer service or case-based work that required owning and managing multiple items simultaneously, exercising judgment, and collaborating with internal and external partners to determine appropriate solutions within defined timelines
• Proven ability to build and maintain relationships with customers through effective written and verbal communication.
• Strong drive for results, problem solving skills and attention to detail.
• Ability to multitask effectively, work under pressure, meet deadline requirements and be flexible to meet changing customer needs.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.

PREFERRED:

We value unique experience, skills, and passion for innovation.

Together we achieve greatness. Not only is this a core value, but it’s also representative of the kind of place we are - built by the strength and integrity of our employees. It’s why we’re named a "Great Place to Work".

Surround yourself with an authentic and inclusive culture. Your strengths and differences will be valued and celebrated by a diverse community of co-workers.