Underwriting Specialist II

AON; Fort Wayne (IN); On-site; USD 55,000 - 65,000; Full time

Job summary

Aon is looking for an Underwriting Specialist II in our Fort Wayne, IN office on a hybrid schedule. This role supports Aon's K&K Insurance group Mass Merchandising within Aon Affinity, handling client inquiries, reviewing applications, and assisting with renewals.

You will work with underwriters, brokers, and policy operations to ensure accurate submissions, meet KPIs, and help bind accounts. The ideal candidate has 1+ year admin experience, a P&C license (within 6 months), strong customer

Qualifications

• 1+ years of office/administrative background.
• P&C license must be obtained within 6 months of hire.
• Customer service experience including verbal/telephone skills.
• 1-2 years Insurance industry experience preferred.
• Strong organizational and interpersonal skills with attention to detail.
• Ability to work with frequent and multiple policy, procedure, and regulation changes.
• Proficiency at keying alpha and numeric information with accuracy and speed.
• Knowledge of basic equipment functions, such as how to create and maintain files, printing, copying, faxing, phone messaging and voicemail.

Responsibilities

• Answer client phone calls that are received within the division and effectively communicate program guidelines to the client as well as answering any questions related to the specific programs.
• Review, evaluate and approve insurance applications and related documents.
• Follow up with client or agent on pending information needed for a complete submission following the specific guidelines for the cash with application program.
• Prepare files for renewal solicitation. Verify accounts are still within the parameters of underwriting guidelines. Order loss runs and send non-renewals as needed.
• Communicate with policy operations on the execution of tasks needed to bind an account or complete a client's request.
• Develop and maintain positive and constructive working relationships with underwriters, marketing professionals, brokers, and policy operations associates to provide high quality service to clients.
• Assist in review and assignments of e-mails in unit shared e-mail boxes, including e-commerce websites (transaction confirmations).
• Meet minimum performance standards determined by Key Performance Indicators.
• Support a tier based phone support system answering calls from agents or insured's as needed.

Skills

P&C license

Customer service

Organizational skills

Interpersonal skills

Attention to detail

Policy changes

Data entry

Verbal communication

Education

High School Diploma

College degree preferred

Job description

Aon Is Looking For An Underwriting Specialist II

We currently have an exciting hybrid career opportunity for an Underwriting Specialist II in our Ft. Wayne, IN office. This position will support Aon's K&K Insurance group Mass Merchandising business group within Aon Affinity.

Aon is in the business of better decisions:

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

• Answer client phone calls that are received within the division and effectively communicate program guidelines to the client as well as answering any questions related to the specific programs.
• Review, evaluate and approve insurance applications and related documents.
• Follow up with client or agent on pending information needed for a complete submission following the specific guidelines for the cash with application program.
• Prepare files for renewal solicitation. Verify accounts are still within the parameters of underwriting guidelines. Order loss runs and send non-renewals as needed.
• Communicate with policy operations on the execution of tasks needed to bind an account or complete a client's request.
• Develop and maintain positive and constructive working relationships with underwriters, marketing professionals, brokers, and policy operations associates to provide high quality service to clients.
• Assist in review and assignments of e-mails in unit shared e-mail boxes, including e-commerce websites (transaction confirmations).
• Meet minimum performance standards determined by Key Performance Indicators.
• Support a tier based phone support system answering calls from agents or insured's as needed.

Skills and experience that will lead to success:

• 1+ years of office and/or administrative background.
• P&C license preferred/must be obtained within 6 months of hire.
• Customer Service experience including verbal/telephone skills.
• 1- 2 years Insurance industry experience preferred
• Strong organizational and interpersonal skills with attention to detail.
• Ability to work with frequent and multiple policy, procedure, and regulation changes.
• Proficiency at keying alpha and numeric information with accuracy and speed.
• Knowledge of basic equipment functions, such as how to create and maintain files, printing, copying, faxing, phone messaging and voicemail.

Education:

• High School Diploma or Equivalent. College Degree preferred.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two \"Global Wellbeing Days\" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $55,000 to $65,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at A's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.