Account Specialist I

Aon; Jacksonville (FL); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) savings plan

Employee stock purchase plan

Medical, dental, and vision insurance

Paid time off including 12 paid holidays

Job summary

A leading global professional services firm in Jacksonville is seeking an Account Specialist I for their Private Risk Management team. This hybrid position requires strong communication skills and a background in personal insurance. Responsibilities include client relationship management and supporting account executives with renewals and servicing. Enjoy comprehensive benefits, flexible working solutions, and a culture that values diversity and innovation.

Qualifications

• 1-3 years of personal insurance experience is preferred.
• Must have appropriate insurance brokers license (P&C) or ability to acquire it within 6 months of hire.
• Strong Excel skills to import/export data.

Responsibilities

• Maintain effective and productive relationships with clients.
• Support Account Executives with processing of renewals and client servicing functions.
• Provide excellent customer service while answering in-bound phone calls.

Skills

Personal insurance experience

Insurance brokers license

Verbal and written communication

Excel skills

Ability to multi-task

Education

High School Diploma/GED

Job description

Aon is hiring for an Account Specialist I position for our Private Risk Management team. This is a hybrid position located in either Jacksonville, FL, Bannockburn, IL, or Chicago, IL.

Aon Is In The Business Of Better Decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

• Maintains effective and productive relationships with clients
• Perform necessary activities to support Account Executives with processing of renewals, processing client invoices, requesting auto IDs, assisting with surplus lines processes, initiating endorsement requests, and processing other client request and account servicing functions
• Provide excellent customer service while answering in-bound phone calls on a toll-free line
• Seeks assistance from senior team members when confronted with unfamiliar or complex processing transactions
• Ensure system of record (Nexsure) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail
• Understands and works in alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovations, Results and Values
• Ensures operational excellence, including adherence to service management requirements (e.g., Transparency & Disclosure, Aon Compliance Requirements, and Client Promise Methodology)

Skills And Experience That Will Lead To Success

• 1-3 years of personal insurance experience is preferred
• Must have appropriate insurance brokers license (P&C) or ability to acquire it within 6 months of hire
• Ability to effectively communicate both verbally and written with external and internal clients on client servicing activities
• Understands operation processes and methodologies; shown ability to work effectively with moderate guidance and supervision
• Must have strong Excel skills to import/export dates, strong Word skills, some v-look up experience a plus
• Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform tasks that are not routine

Education

• High School Diploma/GED required

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $50,000 to $60,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.