Underwriting Service Operations Team Lead

Arch Insurance Group Inc.; Rhode Island; On-site; USD 82,000 - 112,000; Full time

Job summary

A leading insurance company is seeking an Underwriting Service Operations Team Lead to enhance operational efficiency and manage the underwriting service team. The role requires strong leadership skills, knowledge of insurance operations, and a commitment to customer service excellence. Candidates will oversee production levels and maintain communication across various teams to foster a culture of trust and inclusion.

Benefits

Incentive eligibility

Collaboration and innovation-focused culture

Qualifications

• 1+ years experience in a management position.
• 5-7 years insurance industry experience.
• Knowledge of underwriting coverages.

Responsibilities

• Manage Underwriting Service Operations team to meet production levels.
• Ensure operational activities remain on time.
• Provide training and guidance to team members.

Skills

Leadership

Analytical skills

Problem solving

Process efficiency

Education

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Underwriting Service Operations Team Lead

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Underwriting Service Operations Team Lead

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Arch Insurance Group Inc. provided pay range

This range is provided by Arch Insurance Group Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$82,400.00/yr - $82,400.00/yr

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Summary:

The ultimate responsibility of this role is to increase operational efficiency within underwriting service team while handling assigned accounts to maintain a scalable model with a laser-focus toward customer and partner experience. Candidates should have proven success individually contributing toward maximum productivity as well demonstrated leadership ability, operational agility, and relationship management. Additionally, the Team Lead has a proven ability to develop and maintain an environment of trust, diversity, and inclusion within the team.

Responsibilities and Accountabilities:

• Manage Underwriting Service Operations team that support assigned underwriting product lines with focus on meeting production levels, service level agreements, and other performance metrics
• Maintain constant communication with management, staff, and business units to ensure Voice of the Customer is heard
• Effectively perform Underwriting Service tasks on more complicated assigned accounts while meeting all service standards and expectations
• Ensure operational activities within team remain on time and within agreed upon workflows
• Contribute to the efficiency of existing organizational processes and procedures to enhance and sustain the team’s expertise and internal capacity
• Work to continuously improve the efficiency of daily processes in support of utilizing LEAN management systems
• Manage timely data collection build operational metrics that achieve productivity targets, reduce cost per task, eliminate errors, and deliver excellent customer service
• Provide training and guidance to team members in support of talent development to drive deep knowledge and opportunities for career pathing
• Be supportive while helping lead team through change and transformation efforts
• Partner with cross-functional support teams to help meet service levels
• Accountable for identifying, escalating, and responding to any Compliance related issues
  
  

Required Skills and Abilities:

• Excellent ability to identify process efficiencies and gaps in process
• Strong leadership skills
• Strong working knowledge of assigned insurance coverages and underwriting units
• Customer-focused
• Strong continual improvement mindset and ability to utilize LEAN management systems
• Self-directed showing personal accountability and sense of urgency
• Skilled in conflict management and business processes
• Strong analytical and problem solving ability
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
  
  

Education and Experience:

• Bachelor’s Degree preferred and/or Industry designation
• 1+ years experience in a management position
• 5-7 years insurance industry experience
  
  

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$82,400 - $111,240/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
  
  

Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14400 Arch Insurance Group Inc.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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