Underwriting Ops Specialist – Escalations & Quality

Ryan Specialty; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Ryan Specialty, an Equal Opportunity Employer, seeks an Underwriting Operations Technician in the United States to support the Commercial Lines Inspection team. The role centers on managing complex inspection tasks, ensuring high-quality processing standards, and serving as a key escalation point within the processing group.

You will coordinate with Underwriters, agents, inspection vendors, and carriers to ensure timely and accurate completion of inspection requirements, while promoting process

Qualifications

• Experience in insurance operations or underwriting support.
• Basic understanding of inspection processes and workflows.
• Experience supporting a processing or shared services team (helpful but not required).
• Strong problem-solving and critical thinking with the ability to handle escalated tasks.

Responsibilities

• Escalation & Issue Resolution: manage complex inspection tasks and guide the inspection support team.
• Quality Assurance: conduct quality reviews and identify improvement opportunities.
• Stakeholder Support: assist Underwriters, agents, inspection vendors, and carriers with escalated matters.
• Process Oversight: monitor workflows for compliance and support new process implementations.
• Collaboration & Training: assist in onboarding and training of new team members.

Skills

Problem-solving

Attention to detail

Communication

Collaboration

Tools

Microsoft Excel

OneNote

Job description

Ryan Specialty, an Equal Opportunity Employer, seeks an Underwriting Operations Technician in the United States to support the Commercial Lines Inspection team. The role centers on managing complex inspection tasks, ensuring high-quality processing standards, and serving as a key escalation point within the processing group.

You will coordinate with Underwriters, agents, inspection vendors, and carriers to ensure timely and accurate completion of inspection requirements, while promoting process