Underwriting Operations Technician-Inspection Department

Ryan Specialty, LLC; United States; Remote; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus eligibility

Total Rewards benefits

Job summary

Ryan Specialty, LLC seeks an Underwriting Operations Technician to support the Commercial Lines Inspection department. You will manage complex inspection tasks, act as SME, and ensure high-quality processing while coordinating with underwriters, agents, inspection vendors, and carriers to meet timelines and standards.

The role emphasizes problem-solving, attention to detail, and collaboration across multiple stakeholders, with a strong focus on continuous improvement and quality oversight.

Qualifications

• Experience in insurance operations, underwriting support, or related roles.
• Strong problem-solving and critical thinking skills.
• Effective communication and collaboration across multiple stakeholders.
• High attention to detail and quality assurance in processing.

Responsibilities

• Escalation & issue resolution: manage complex inspection tasks and inquiries.
• Act as SME for inspection processes and workflows.
• Troubleshoot processing issues and guide the support team.
• Quality assurance: conduct audits of work by the processing team.
• Identify trends and training opportunities to improve quality and efficiency.
• Provide feedback and support continuous improvement initiatives.
• Stakeholder support: assist underwriters, agents, vendors, and carriers with escalated matters.
• Process oversight: monitor workflows for compliance and SLA adherence.

Skills

Problem-solving

Critical thinking

Communication

Organizational skills

Attention to detail

Tools

Microsoft Excel

OneNote

Job description

Position Summary

The Underwriting Operations Technician supports the Commercial Lines Inspection department by managing complex inspection-related tasks and ensuring high-quality processing standards. This role serves as a key escalation point for the processing team, handling exceptions, resolving issues, and providing quality oversight. The position also acts as a liaison between Underwriters, agents, inspection vendors, and carriers to ensure timely and accurate completion of inspection requirements.

Key Responsibilities

• Escalation & Issue Resolution: Manage and resolve complex inspection-related tasks and inquiries that cannot be completed by the centralized processing team.
• Act as a subject matter expert (SME) for inspection processes and workflows.
• Troubleshoot processing issues and provide guidance to the Inspection support team.
• Quality Assurance: Conduct quality reviews and audits of work completed by the centralized processing team.
• Identify trends, errors, and training opportunities to improve overall quality and efficiency.
• Provide feedback and support continuous improvement initiatives.
• Stakeholder Support: Assist Underwriters, agents, inspection vendors, and carriers with escalated or complex inspection matters. Respond to inquiries requiring advanced knowledge of inspection processes, compliance, and workflows. Ensure clear communication and timely resolution of issues.
• Process Oversight: Monitor inspection workflows to ensure compliance with company guidelines and service level expectations. Support implementation of new or updated processes and procedures.
• Collaboration & Training: Assist in onboarding and training of new team members. Partner with leadership to improve operational efficiency and effectiveness.

Qualifications

Experience in insurance operations, underwriting support, or a related role (commercial lines experience preferred but not required). Basic understanding of inspection processes and workflows, or the ability to quickly learn. Experience working with or supporting a processing support team or shared services team is helpful but not required. Strong problem-solving and critical thinking skills, with the ability to handle complex or escalated tasks. High attention to detail with a focus on quality and accuracy. Effective communication and collaboration skills, with the ability to support multiple stakeholders. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Excel and OneNote.

Key Competencies

• Problem-solving and critical thinking.
• Quality assurance and attention to detail.
• Collaboration and cross-team partnership.
• Process improvement mindset.
• Strong organizational skills.

Equal Opportunity Statement

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well‑being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

Compensation

The target hourly rate range for this position is $20.45 - $26.00 per hour. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future.

Benefits and Bonuses

Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. A multi-time winner of Newsweek’s Most Loved Workplaces and Insurance Business’s Top Insurance Employers, Ryan Specialty is home to some of the brightest talent in the insurance industry.

Accommodation and Disability

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [e-mail].