Underwriting Operations Analyst

TalentoHC; Charlotte (NC); Hybrid; USD 48,000 - 66,000; Full time

Job summary

TalentoHC is seeking an Underwriting Operations Analyst to join the Insurance Operations team in Charlotte Metro, NC. The contract role handles a high-volume portfolio of transactional work across the policy lifecycle after underwriting decisions.

You will independently manage workloads, meet SLAs, and analyze data to drive process improvements while collaborating with underwriting and operations partners to ensure quality and timely execution.

Qualifications

• 3–6 years of experience in commercial insurance operations, underwriting operations, policy administration, or a related insurance operations role.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong organizational, analytical, and communication skills.
• Ability to prioritise work, manage competing priorities, and thrive in a fast-paced environment.
• Commitment to accuracy, quality, and continuous improvement.

Responsibilities

• Complete an assigned volume of transactional work supporting the policy lifecycle, including binder reviews, policy issuance, renewal notices, renewal solicitations, cancellations, reinstatements, workflow management, and other operational processes.
• Independently manage workload from receipt through completion, meeting SLAs, productivity expectations, and quality standards.
• Analyse operational data to identify trends, improve workflows, and support informed business decisions.
• Identify opportunities to improve operational efficiency, quality, and customer experience through continuous process improvement.
• Partner with Operations, Underwriting, and internal business partners to support successful business outcomes and operational excellence.
• Build strong partnerships across business teams to ensure timely, accurate, and consistent execution of operational responsibilities.
• Provide production support and operational flexibility by assisting with workload balancing and high-priority business needs.
• Support leadership in maintaining quality standards while delivering exceptional service to internal and external business partners.
• Support onboarding, cross-training, and knowledge sharing to strengthen team capability and operational consistency.
• Develop expertise across Guidewire, ImageRight, and other operational systems that support underwriting operations while building a strong foundation for future career growth.

Job description

Title: Underwriting Operations Analyst

Location: Charlotte Metro, NC [Onsite/Hybrid]

Employment Type: Contract

Experience: 3-6 years

Hourly Pay Rate: $35 - $48/hr

About the Opportunity

TalentoHC has partnered with a Global Insurance company seeking an Underwriting Operations Analyst within our client's Insurance Operations team. As an Underwriting Operations Analyst, you'll be responsible for completing a high-volume portfolio of transactional work supporting the policy lifecycle after the underwriting decision. You'll manage your assigned workload from start to finish, meeting established service level agreements {SLAs}, productivity expectations, and quality standards. Beyond production, you'll also have opportunities to strengthen your operational expertise, contribute to process improvements, and support initiatives that help our growing business operate more effectively.

This position is based in our client's Charlotte Metro, NC office. You'll join a collaborative team that values continuous learning, knowledge sharing, and operational excellence. You'll play a meaningful role in improving processes, enhancing efficiency, and supporting the continued growth of our Insurance Operations organization.

Key Responsibilities

• Complete an assigned volume of transactional work supporting the policy lifecycle, including binder reviews, Policy Issuance, Renewal Notices, Renewal Solicitations, cancellations, reinstatements, workflow management, and other operational processes.
• Independently manage your workload from receipt through completion, consistently meeting established SLAs, productivity expectations, and quality standards.
• Analyse operational data to identify trends, improve workflows, and support informed business decisions.
• Identify opportunities to improve operational efficiency, quality, and customer experience through continuous process improvement.
• Partner with Operations, Underwriting, and internal business partners to support successful business outcomes and operational excellence.
• Build strong partnerships across business teams to ensure timely, accurate, and consistent execution of operational responsibilities.
• Provide production support and operational flexibility by assisting with workload balancing and high-priority business needs.
• Support leadership in maintaining quality standards while delivering exceptional service to internal and external business partners.
• Support onboarding, cross-training, and knowledge sharing to strengthen team capability and operational consistency.
• Develop expertise across Guidewire, ImageRight, and other operational systems that support underwriting operations while building a strong foundation for future career growth.

Qualifications

• Required:
  • 3-6 years of experience in commercial insurance operations, underwriting operations, policy administration, or a related insurance operations role.
  • Working knowledge of commercial property & casualty insurance operations.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Strong organizational, analytical, and communication skills.
  • Ability to prioritize work, manage competing priorities, and thrive in a fast-paced environment.
  • Commitment to accuracy, quality, and continuous improvement.
• Preferred:
  • Experience with Guidewire PolicyCenter, ImageRight, or similar insurance platforms.
  • Experience with reporting and data visualization tools.
  • Experience supporting operational process improvements or workflow optimization.Strong leadership and communication skills

Equal Opportunity Employer

TalentoHC is an equal opportunity employer committed to fostering an inclusive workplace that values diverse backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.