Operations Analyst

Sompo; Charlotte (NC); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Medical plans

Dental benefits

401(k) Retirement Savings Plan

Paid time off

Job summary

Sompo is seeking an Operations Analyst to support the policy lifecycle within the Insurance Operations team in Charlotte, NC. The role emphasizes high-volume transactional work, SLA adherence, and collaboration with underwriting and internal partners.

You will develop process improvements, balance workloads, and gain exposure to Guidewire PolicyCenter, ImageRight, and related systems while contributing to operational excellence and customer satisfaction.

Qualifications

• 3+ years of experience in commercial insurance operations, underwriting operations, policy administration, or a related insurance operations role.
• Working knowledge of commercial property and casualty insurance operations, with the ability to understand policy lifecycle processes and operational workflows.
• Strong organizational, analytical, and communication skills, with the ability to prioritize work, manage competing priorities, and thrive in a fast-paced environment.

Responsibilities

• Complete an assigned volume of transactional work supporting the policy lifecycle, including binder reviews, policy issuance, renewal notices, renewal solicitations, cancellations, reinstatements, workflow management, and related operational processes.
• Manage assigned work from receipt through completion, consistently meeting established service level agreements, productivity expectations, and quality standards.
• Analyze operational data and workflow trends to identify opportunities to improve efficiency, quality, and customer experience.
• Partner with Operations, Underwriting, and internal business partners to ensure timely, accurate, and consistent execution of operational responsibilities.
• Provide production support and operational flexibility by assisting with workload balancing, high-priority business needs, onboarding, cross-training, and knowledge sharing.
• Develop expertise across Guidewire, ImageRight, and other operational systems while supporting team capability, operational consistency, and future process improvement initiatives.

Skills

Microsoft Office

Data analysis

Policy lifecycle knowledge

Tools

Guidewire PolicyCenter

ImageRight

Workflow optimization tools

Job description

Are you looking for your next opportunity?

Sompo has a unique opportunity for an

Are you looking for your next opportunity?

Sompo has a unique opportunity for an Operations Analyst in our Insurance Operations team.

As an Underwriting Operations Analyst, you’ll complete a high-volume portfolio of transactional work supporting the policy lifecycle after the underwriting decision. You’ll manage assigned work from start to finish while meeting service level agreements, productivity expectations, and quality standards, with opportunities to strengthen your operational expertise, support process improvements, and contribute to initiatives that help the business operate more effectively.

Location

This position will be based out of our Charlotte, NC office. You’ll join a collaborative team that values continuous learning, knowledge sharing, and operational excellence while supporting the continued growth of our Insurance Operations organization.

Our Business, Your Impact, Our Opportunity

What you’ll be doing

• Complete an assigned volume of transactional work supporting the policy lifecycle, including binder reviews, policy issuance, renewal notices, renewal solicitations, cancellations, reinstatements, workflow management, and related operational processes.
• Manage assigned work from receipt through completion, consistently meeting established service level agreements, productivity expectations, and quality standards.
• Analyze operational data and workflow trends to identify opportunities to improve efficiency, quality, and customer experience.
• Partner with Operations, Underwriting, and internal business partners to ensure timely, accurate, and consistent execution of operational responsibilities.
• Provide production support and operational flexibility by assisting with workload balancing, high-priority business needs, onboarding, cross-training, and knowledge sharing.
• Develop expertise across Guidewire, ImageRight, and other operational systems while supporting team capability, operational consistency, and future process improvement initiatives.

What You’ll Bring

• 3+ years of experience in commercial insurance operations, underwriting operations, policy administration, or a related insurance operations role.
• Working knowledge of commercial property and casualty insurance operations, with the ability to understand policy lifecycle processes and operational workflows.
• Strong organizational, analytical, and communication skills, with the ability to prioritize work, manage competing priorities, and thrive in a fast-paced environment.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook; experience with reporting or data visualization tools is preferred.
• Commitment to accuracy, quality, and continuous improvement; experience with Guidewire PolicyCenter, ImageRight, similar insurance platforms, or workflow optimization is preferred.

Salary Range

$55,000 – $95,000. Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.

Below is a summary of our current comprehensive U.S. benefit program

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

Who We Are And What We Stand For

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide.

Life at Sompo page

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work.