Business Analyst

PMO Partners, LLC; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

PMO Partners, LLC in Charlotte, NC seeks a Business Analyst to support Guidewire PolicyCenter enhancements, defect analysis, and requirements development for policy administration and integrated insurance systems. You will translate business needs into functional solutions to improve efficiency and support ISO admitted lines.

The role collaborates with stakeholders, development and testing teams, and participates in UAT.

Qualifications

• 5+ years of business analysis in Commercial P&C insurance.
• Guidewire PolicyCenter experience preferred.
• CBAP is preferred but not required.
• Guidewire Cloud certifications preferred.

Responsibilities

• Analyze ISO and AAIS Admitted lines issues and determine root causes.
• Develop business and functional requirements for defects and enhancements.
• Evaluate defects for performance, usability, and root-cause resolution.
• Plan requirements-gathering sessions and lead stakeholder reviews.
• Collaborate with development and testing teams to deliver solutions.
• Support UAT planning, test scripts, and sign-off.

Skills

BA experience

Guidewire

Agile

SDLC/PMLC

Requirements gathering

UAT

Data rules

External integrations

Policy administration

Education

Bachelor's degree

Tools

Microsoft Project

Excel

PowerPoint

SharePoint

UI mockups

Job description

Hybrid schedule of at least three in-office days per week, with the possibility of eventually being required in the office full‑time. Remote candidates will not be considered. Working Locations: Preference for candidates to be in Charlotte, NC. Other preferred locations are Alpharetta, GA, New York, NY; Purchase, NY; Morristown, NJ; Conshohocken, PA; Garden City, NY; Mt Juliet, TN; Topeka, KS, Chicago, IL; Lubbock, TX; Denver, CO; Fargo, ND.

About the Role

The Business Analyst supports Guidewire PolicyCenter enhancements, defect analysis, and requirements development for policy administration and integrated insurance systems. Analyzes business needs, evaluates system issues, and translates requirements into functional solutions that improve operational efficiency and support Commercial Property & Casualty insurance processes. Collaborates closely with business stakeholders, development teams, and testing teams to deliver effective solutions across ISO Admitted lines including Workers Compensation, Commercial Auto, General Liability, Property, Package, and AAIS Inland Marine and COP.

Responsibilities

• Analyze ISO and AAIS Admitted lines issues to determine root causes, validate defects, and assess the applicability and business value of enhancement requests.
• Develop business and functional requirements for defects and enhancements following established SDLC processes.
• Evaluate defects for performance, usability, and root‑cause resolution opportunities.
• Plan, facilitate, and conduct requirements‑gathering sessions, meetings, and presentations.
• Lead review sessions with key stakeholders to obtain consensus and approval of business and functional requirements.
• Build strong relationships across business units and support functions to understand and address business needs.
• Collaborate with development and testing teams to provide subject matter expertise, maximize out‑of‑the‑box functionality, and assist in troubleshooting and issue resolution.
• Ensure proposed solutions improve business‑process efficiency and effectiveness while maintaining consistency across products where appropriate.
• Participate in planning User Acceptance Testing (UAT) activities, including test plans and test scripts derived from requirements.
• Facilitate UAT execution and partner with business leads and project managers to obtain UAT sign‑off.
• Provide business analysis expertise for Commercial Admitted lines, including Workers Compensation, Commercial Auto, General Liability, Property, Package, Inland Marine, and COP ensuring requirements and solutions align with underwriting, policy administration, and operational objectives.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Insurance, or a related field.
• Certified Business Analyst Professional (CBAP) is preferred but not required.
• Guidewire Cloud certifications are preferred.

Required Skills

• 5+ years of business analysis experience within the Commercial Property & Casualty insurance industry.
• GuideWire Policy Center experience is preferred.
• Experience integrating with external systems.
• Strong experience with policy administration platforms and solutions.
• Experience with Agile and iterative methodologies and a working knowledge of SDLC and PMLC processes.
• Hands‑on experience developing business requirements, functional requirements, user stories, business process diagrams, and data rules.
• Experience reviewing, reengineering, or developing IT solutions that support business‑process improvement and automation.
• Experience with visualization and process‑mapping tools is preferred.
• Experience troubleshooting system issues.
• Ability to translate business needs for specialized commercial and ISO Admitted insurance products into clear functional requirements.

Preferred Skills

• Strong verbal and written communication skills.
• Excellent analytical and problem‑solving skills.
• Demonstrated initiative with the ability to work independently and effectively navigate ambiguity.
• Collaborative team player who works effectively with both technical and business stakeholders.
• Ability to drive tasks through completion with minimal supervision.
• Strong time‑management skills with the ability to meet individual and team deadlines.
• Experience using standard project and business tools, including Microsoft Project, Excel, and PowerPoint.
• Experience with SharePoint and UI mockup tools.