Underwriting Assistant II

AmTrust Financial Services, Inc.; Concord (CA); Hybrid; USD 25,000 - 42,000; Full time

Job summary

AmTrust Financial Services, Inc. in Concord, CA seeks an Underwriter Assistant to support national payroll agencies and digital partners. You will work with agents to provide documents, bind policies, and process endorsements, with a focus on timely, friendly communication.

This hybrid role requires multi-tasking, strong written and verbal communication, and experience in an office environment; partial remote day allowed. Compensation ranges from $18.00 to $30.50 per hour.

Qualifications

• Perform multi-tasks under pressure and high volume of daily transactions.
• Analyzes and processes diverse information.
• High School diploma or General Education Degree (GED).
• MS Office – Excel, Word, Outlook, etc.
• Strong and effective verbal and written communication skills.
• Prior work experience in an office environment.

Responsibilities

• Underwrite small renewals within an assigned Letter of Authority.
• Works closely with underwriters in handling policy requests and renewals.
• Follow underwriting guidelines, state regulation, and general procedures while handling assigned renewal policies.
• Maintains ownership of tasks assigned and provide acceptable service standards when processing and assigning tasks.
• Provide agency support to assigned agents by answering general questions, providing endorsement status, cancellation status, billing inquiries, or assigning work to the appropriate contacts.

Skills

MS Office

Education

High School diploma or GED

Bachelor's degree or insurance designation (preferred)

Job description

Overview

This Underwriter Assistant specifically works with national payroll agencies and digital partners and is within a quickly growing division of the AmTrust with opportunities for advancement. Emphasis is on providing excellent customer service, which consists of friendly and prompt responses to agent emails, calls, and quick problem resolution. Underwriting assistants work directly with the agent providing documents, binding policies and processing endorsements.

Overview

This Underwriter Assistant specifically works with national payroll agencies and digital partners and is within a quickly growing division of the AmTrust with opportunities for advancement. Emphasis is on providing excellent customer service, which consists of friendly and prompt responses to agent emails, calls, and quick problem resolution. Underwriting assistants work directly with the agent providing documents, binding policies and processing endorsements.

Note, this role works 4 days in office and 1 day remote our of our Concord, CA office

Responsibilities

• Underwrite small renewals within an assigned Letter of Authority.
• Works closely with underwriters in handling policy requests and renewals.
• Follow underwriting guidelines, state regulation, and general procedures while handling assigned renewal policies.
• Maintains ownership of tasks assigned and provide acceptable service standards when processing and assigning tasks.
• Provide agency support to assigned agents by answering general questions, providing endorsement status, cancellation status, billing inquiries, or assigning work to the appropriate contacts.

Required

Qualifications

• Perform multi-tasks under pressure and high volume of daily transactions
• Analyzes and processes diverse information
• High School diploma or General Education Degree (GED)
• MS Office – Excel, Word, Outlook, etc.
• Strong and effective verbal and written communication skills
• Prior work experience in an office environment

Preferred

• Bachelor's degree or an insurance related designation is preferred
• Minimum of 3 years’ experience working at an insurance carrier

The compensation range for this role is $18.00/hour to $30.50/hour